Service Technician/Advisor

Trek Bicycle Corporation; Madison (WI); On-site; Full time

Benefits offered by this job

Flexible and fun company culture

Competitive health care

401(k) with match

Paid company holidays

Tuition Reimbursement up to $15,000

Job summary

A leading bicycle company in Madison is seeking a Service Technician/Advisor to act as the primary contact between customers and the service department. The role involves assessing bicycle service needs, writing service tickets, and providing repair recommendations. Ideal candidates are self-motivated and possess strong communication skills. The position offers competitive healthcare benefits, a flexible work environment, and discounts on products. Join the team and help keep riders on their bikes!

Qualifications

• Must be able to lift 55 lbs. or more regularly throughout the workday.
• Eagerness to learn bicycle service methods and new technologies.
• Top-notch communication skills required.

Responsibilities

• Greet customers and assess bicycle service needs.
• Write detailed service tickets and communicate recommendations.
• Prioritize and schedule repair work with the service team.
• Recommend parts, upgrades, and maintenance packages.

Skills

Self-motivation

Customer service

Attention to detail

Communication skills

Problem-solving

Job description

Service Technician/Advisor page is loaded## Service Technician/Advisorlocations: Madison, Wisconsintime type: Full timeposted on: Posted Todayjob requisition id: Trek114177## Job LocationTrek Store Madison West **Summary**The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs, recommends appropriate services, and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible. The Service Advisor combines strong cycling knowledge with excellent customer service and organizational skills. Because this position involves frequent conversations with customers to diagnose issues and recommend solutions, we value genuine hospitality along with solid mechanical understanding. Success in this role requires strong communication, leadership, and problem-solving abilities, as well as the confidence to guide customers through service options and ensure a positive experience from check-in to pickup.## Job Description**What you’ll do**The Service Advisor is the primary point of contact between customers and the service department. This role evaluates repair needs, recommends appropriate services, and performs quick on-the-spot fixes to help get riders back on their bikes as quickly as possible.- Greet customers and assess their bicycle service needs through conversation and visual inspection.- Write detailed service tickets and clearly communicate repair recommendations, timelines, and estimated costs.- Prioritize and schedule repair work with the service team to maintain an efficient workflow.- Communicate repair updates, delays, or additional service needs to customers.- Ensure all bikes are properly tagged, documented, and staged throughout the service process.- Recommend parts, upgrades, and maintenance packages when appropriate.- Maintain clean and organized service intake and staging areas.**What you’ll bring to the team*** Self-motivation, a positive, team-focused mentality, plus a willingness to pitch in on any task* Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days* Top-notch communication skills* Impressive attention to detail and a love for tinkering ‘til you figure it out* Eagerness to learn the ins and outs of servicing bicycles* A desire to continually learn proper service methods and new technologies* Must be able to lift 55 lbs. or more regularly throughout the workday**Trek Benefits**• Flexible and fun company culture • Competitive health care • PPO & HDHP medical plan options, Dental insurance, Vision insurance • Flexible Spending Accounts (FSA) • Free life insurance & optional term life insurance • Competitive vacation package • 401(k) with match and Employee Stock Ownership Plans (ESOP) • 12 weeks of maternity leave with 100% pay • Paid company holidays • Tuition Reimbursement up to $15,000! (Undergraduate & Masters programs) • Employee discounts on all product • Deep partner retail discountsWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.We are an E-Verify employer.For more information, please click on the following links: E-Verify Participation Poster: E-Verify Right to Work Poster: |Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Learn more of why Trek is one of the top