Service Advisor: Customer Focus + Growth & Retirement Plan

Butler Machinery; Minot (ND); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Retirement plan 10%

Health insurance

HSA employer contribution

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

PTO

401(k) plan

EAP and health coaching

Financial planning program

ID Shield

Job summary

Butler Machinery is seeking a proactive Service Advisor to coordinate and schedule service technicians, handle invoicing, and communicate quotes and job status. The role supports the Service Manager and may step in for the manager when needed.

A strong focus on customer service and communication is essential, with exposure to a broad range of equipment and service contracts. We offer a comprehensive benefits package and opportunities for professional growth within a third-generation family

Qualifications

• High school and/or technical school education or equivalent combination of experience, training and/or education required.
• Strong customer service skills
• Strong computer skills
• Strong technical knowledge
• Excellent oral and written communication skills
• Strong time management skills
• Ability to multi-task

Responsibilities

• Assist Service Manager in quoting, estimating, and delivering upcoming service contracts.
• Assign jobs and areas to technicians based on skills.
• Seek customer feedback proactively and respond promptly to issues.
• Review repair work orders for accuracy and approve equipment delivery.
• Support the Service Manager in department operations and may fill in as needed.
• Communicate with customers about quotes, status, and scheduling.
• Identify and address customer complaints and opportunities for improvement.
• Participate in training to expand knowledge and skills.
• Maintain professional relationships with peers and leadership.

Skills

Customer service

Communication

Time management

Multi-tasking

Computer skills

Technical knowledge

Education

High school/technical school

Job description

Butler Machinery is seeking a proactive Service Advisor to coordinate and schedule service technicians, handle invoicing, and communicate quotes and job status. The role supports the Service Manager and may step in for the manager when needed.

A strong focus on customer service and communication is essential, with exposure to a broad range of equipment and service contracts. We offer a comprehensive benefits package and opportunities for professional growth within a third-generation family