Service Advisor

Workstream; Heber (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

Karl Malone Toyota in Heber, UT is seeking a Service Advisor to deliver a distinctive customer experience and guide customers through the repair or maintenance process, from check-in to completion.

You will gather vehicle information, review repair needs with customers, report costs and timelines, and keep customers updated while coordinating with technicians and maintaining records in a fast-paced dealership setting.

Qualifications

• Previous retail sales or customer service experience preferred.
• Outgoing and friendly, especially while handling customer’s concerns.
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales.
• Strong interpersonal and communication skills both in-person and over the phone.
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales.

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Skills

Retail sales experience

Customer service

Automotive knowledge

Communication skills

Interpersonal skills

Multitasking

Job description

Karl Malone Toyota is looking for a Service Advisor. As a member of our team, you will help deliver a unique customer experience that creates a memorable and outstanding impression. Starting with greeting each customer, you will help them from start to finish in the process of repairing or maintaining their vehicle.

What We Offer

At Team Karl Malone, everyone is essential, customers and employees. With value placed upon each individual, you will enjoy a family-center environment that goes beyond the competitive pay. Here, you will find a place where your voice matters. We strive to listen to all customers and employees in hopes of gaining new ideas and different perspectives. With Team Karl Malone, you can build a successful career with paid training and great opportunities for advancement in a rapidly growing company.

Just a few of the benefits we have to offer are:

• Medical, Dental, and Vision Insurance
• Company-Sponsored Counseling Services
• Paid Vacation
• Paid Training Program
• 401K Savings Plan
• Basic Life Insurance
• Opportunities for advancement through internal promotion
• Inclusive Family-centered environment for customers and employees
• Sundays off!

Responsibilities

• Greet customers promptly and in a friendly manner.
• Obtain customer and vehicle information.
• Obtain a detailed description of the customer’s concerns/needs. Provide a detailed report for servicing technician(s).
• Update customer on needed repair, cost, and estimated timeline.
• Provide excellent customer service to all customers.
• Complete all tasks assigned in a timely manner and maintain accurate records.
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Explain all completed work and charges to customers

Requirements

• Previous retail sales or customer service experience preferred
• Outgoing and friendly, especially while handling customer’s concerns
• Working knowledge of automotive design and mechanical technology.
• Demonstrate organizational skills with the ability to handle multiple tasks simultaneously.
• Strong customer service skills and sales
• Strong interpersonal and communication skills both in-person and over the phone
• Ability to listen and focus on the customer’s needs to enhance dealership and personal sales
• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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At Buy Malone Polaris we are powersports enthusiasts, and we are excited to help you experience the fun and adventure that a quality CFMoto and Polaris can bring into your life! We are a powersports dealership serving the Heber City, Utah area, offering the best in new and pre-owned ATVs, UTVs or motorcycles. Our friendly and knowledgeable sales, financing, service and parts departments are ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Buy Malone Polaris, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.