Service Advisor - Customer Care & Tech Liaison

Northlake CDJR; Lake Park (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on vehicles and services

Growth opportunities

Job summary

Ed Napleton Automotive Group is seeking a Service Advisor for Northlake Chrysler Dodge Jeep RAM. You will liaise with customers and technicians, present repair recommendations, and help guide vehicles through the service lane with clear cost estimates and timelines.

The role emphasizes customer-focused communication, collaboration with technicians, and using Fixed Operations tech tools to ensure timely, transparent service delivery.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy - able to learn and utilize technology.
• Previous Automotive Service Advisor Experience.
• CDK experience is preferred.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication - keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Skills

Exceptional Customer Service Skills

Tech Savvy

Tools

CDK experience

Job description

Ed Napleton Automotive Group is seeking a Service Advisor for Northlake Chrysler Dodge Jeep RAM. You will liaise with customers and technicians, present repair recommendations, and help guide vehicles through the service lane with clear cost estimates and timelines.

The role emphasizes customer-focused communication, collaboration with technicians, and using Fixed Operations tech tools to ensure timely, transparent service delivery.