Service Advisor - Custom Trailers & Equipment Support

Craftsmen Industries, Inc.; Saint Charles (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Medical, Dental and Vision benefits

401(k) Match

Job summary

Craftsmen Industries, Inc. in Saint Charles, MO is seeking a Service Advisor to be the primary liaison for warranty assistance and customer support for our unique trailers, vehicles, and displays.

You will log warranties, manage service tickets from opening to closure, and coordinate service with vendors across the US. The role requires a High School Diploma and 2+ years of customer service experience in manufacturing or related industries, plus strong MS Office skills and the ability to

Qualifications

• 2+ years of customer service experience in the manufacturing, automotive, trucking, or related industry.
• Strong communication skills, both written and verbal.
• Ability to build and maintain customer relationships and work across teams.

Responsibilities

• The Service Advisor will act as the primary liaison for warranty assistance and customer support for a diverse range of unique products, including custom-designed displays, trailers, and vehicles. This role involves logging warranties into the IQS Nonconformance Module and managing customer support manufacturing orders from opening to closure.
• Provide postproduction customer warranty and support to customers by opening and managing service tickets to completion.
• Coordinate internal or external vendors to perform service and/or repair work across the US.
• Handles the administrative tasks of the project including maintaining project management documents with clients and internal processes.
• Researches and submits estimates/proposals.
• Facilitates discussions and conducts meetings to address issues.
• Document and track non-conformances or warranty issues into the Quality database.
• Coordinates the project schedule, monitors deadlines, and provides weekly status updates to management to ensure projects are completed on-time and within budget.
• Provide technical support and basic troubleshooting information to field teams.
• Document and provide customer feedback to internal departments.
• Ensure resources are available for the project team including documentation, supplies, and subcontractors.
• Develop method of customer acceptance for external service work provided.
• Collaborate with Purchasing to develop national support networks.
• Be knowledgeable of and cross-train on Quality System Requirements.
• Additional evening and/or weekend hours may be required to meet customer needs.

Skills

Customer service

Multitasking

Relationship building

Communication

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

Craftsmen Industries, Inc. in Saint Charles, MO is seeking a Service Advisor to be the primary liaison for warranty assistance and customer support for our unique trailers, vehicles, and displays.

You will log warranties, manage service tickets from opening to closure, and coordinate service with vendors across the US. The role requires a High School Diploma and 2+ years of customer service experience in manufacturing or related industries, plus strong MS Office skills and the ability to