Service Advisor

Craftsmen Industries, Inc.; Saint Charles (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Medical, Dental and Vision benefits

401(k) Match

Job summary

Craftsmen Industries, Inc. in Saint Charles, MO is seeking a Service Advisor to be the primary liaison for warranty assistance and customer support for our unique trailers, vehicles, and displays.

You will log warranties, manage service tickets from opening to closure, and coordinate service with vendors across the US. The role requires a High School Diploma and 2+ years of customer service experience in manufacturing or related industries, plus strong MS Office skills and the ability to

Qualifications

• 2+ years of customer service experience in the manufacturing, automotive, trucking, or related industry.
• Strong communication skills, both written and verbal.
• Ability to build and maintain customer relationships and work across teams.

Responsibilities

• The Service Advisor will act as the primary liaison for warranty assistance and customer support for a diverse range of unique products, including custom-designed displays, trailers, and vehicles. This role involves logging warranties into the IQS Nonconformance Module and managing customer support manufacturing orders from opening to closure.
• Provide postproduction customer warranty and support to customers by opening and managing service tickets to completion.
• Coordinate internal or external vendors to perform service and/or repair work across the US.
• Handles the administrative tasks of the project including maintaining project management documents with clients and internal processes.
• Researches and submits estimates/proposals.
• Facilitates discussions and conducts meetings to address issues.
• Document and track non-conformances or warranty issues into the Quality database.
• Coordinates the project schedule, monitors deadlines, and provides weekly status updates to management to ensure projects are completed on-time and within budget.
• Provide technical support and basic troubleshooting information to field teams.
• Document and provide customer feedback to internal departments.
• Ensure resources are available for the project team including documentation, supplies, and subcontractors.
• Develop method of customer acceptance for external service work provided.
• Collaborate with Purchasing to develop national support networks.
• Be knowledgeable of and cross-train on Quality System Requirements.
• Additional evening and/or weekend hours may be required to meet customer needs.

Skills

Customer service

Multitasking

Relationship building

Communication

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

About Craftsmen Industries

Craftsmen Industries custom manufactures unique specialty trailers and vehicles and large format printed elements for experiential marketing and industrial solutions for brands across the industry spectrum including Boeing, PepsiCo, and Anheuser-Busch. We pride ourselves on creating our products fully in-house from initial design and engineering to fabrication and the finishing touches of graphics and paint. Our Craftsmen team includes one subsidiary, Schantz Manufacturing. Schantz focuses on custom manufacturing of concession trailers for the fair and festival industry. Guided by our values, we BUILD by helping bring ideas to life in a dynamic and collaborative environment and we’re looking for talented individuals to grow with us!

What Do We Offer?

• Competitive compensation.
• Career development opportunities.
• Benefits including but not limited to Medical, Dental and Vision.
• 401(k) Match and Much More!

Position Title

Service Advisor

Location

St. Charles, MO

Primary Responsibilities

• The Service Advisor will act as the primary liaison for warranty assistance and customer support for a diverse range of unique products, including custom-designed displays, trailers, and vehicles. This role involves logging warranties into the IQS Nonconformance Module and managing customer support manufacturing orders from opening to closure.
• Provide postproduction customer warranty and support to customers by opening and managing service tickets to completion.
• Coordinate internal or external vendors to perform service and/or repair work across the US.
• Handles the administrative tasks of the project including maintaining project management documents with clients and internal processes.
• Researches and submits estimates/proposals.
• Facilitates discussions and conducts meetings to address issues.
• Document and track non-conformances or warranty issues into the Quality database.
• Coordinates the project schedule, monitors deadlines, and provides weekly status updates to management to ensure projects are completed on-time and within budget.
• Provide technical support and basic troubleshooting information to field teams.
• Document and provide customer feedback to internal departments.
• Ensure resources are available for the project team including documentation, supplies, and subcontractors.
• Develop method of customer acceptance for external service work provided.
• Collaborate with Purchasing to develop national support networks.
• Be knowledgeable of and cross-train on Quality System Requirements.
• Additional evening and/or weekend hours may be required to meet customer needs.

Required Skills

• High School Diploma or equivalent and 2 + years of customer service experience in the manufacturing, automotive, trucking, or related industry.
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to be flexible and multitask in a sometimes-ambiguous working environment.
• Ability to build and maintain customer relationships.
• Take initiative to communicate and solve problems.
• Willing to learn and grow.
• Willingness to provide instruction to other employees.
• Maintain a positive attitude towards customers and team members.
• Ability to learn and provide basic troubleshooting skills to support customer service issues in the field.
• Must demonstrate a consistent and stable work history, along with strong verbal and written communication skills.

Preferred Qualifications

• Must be able to display mechanical aptitude and use basic hand tools such as a tape measure, level, drill, etc...
• Knowledgeable of automotive and trucking parts.

Physical Requirements

• Sitting, standing, and walking in office, warehouse and manufacturing environments.
• Ability to climb in and out of trailers, scaffolding and up ladders.
• Ability to bend, lift, and position self to move about the office, as needed.
• Required to stand, walk, and use fingers and hands.
• Vision abilities required by this job include close and/or color vision, and ability to adjust focus.
• Ascend/descend on ladders and move around within custom mobile solutions.
• Must be able to position self to move, bend, and lift up to 50 lbs.
• Must have the ability to hear and respond to auditory signals, distinguish tones and pitches in equipment, and use hearing protection during specific tasks.

Craftsmen Industries (and its subsidiaries) is an Equal Opportunity Employer. This means that we consider all applicants for employment