Service Advisor Consultant

Patriot Motors; Joliet (IL); On-site; USD 43,000 - 85,000; Full time

Job summary

Join a leading automotive dealership as a Service Advisor Consultant, where you'll be instrumental in providing exceptional customer service. Your role will include greeting clients, managing appointments, and ensuring a seamless communication channel between customers and service technicians. With competitive compensation and benefits, this is a great opportunity to grow within a premier team that values excellence and community impact.

Benefits

Medical insurance

Vision insurance

Dental insurance

401(k) plan

Paid time off (PTO)

Bonuses

Holiday pay

Qualifications

• Expertise in customer service needed.
• Must be able to effectively communicate with customers.
• Experience in upselling services required.

Responsibilities

• Greet customers promptly and courteously.
• Translate repair needs to technicians.
• Provide accurate repair/maintenance estimates.

Skills

Customer Service

Communication

Problem Solving

Job description

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Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
  
  

Benefits

Our comprehensive benefits package includes medical, vision, and dental insurance, a 401(k) plan, paid time off (PTO), bonuses, and holiday pay.

About Us

Discover a career at Patriot Motors, the premier locally owned and operated auto dealership in the heart of the Midwest, where excellence defines our every endeavor. We pride ourselves on creating a supportive and dynamic workplace where every team member can thrive and grow professionally. Our training program equips team members with advanced tools and systems, empowering them to enhance customer experiences and streamline operations seamlessly.

As part of our team, you'll enjoy competitive compensation packages, comprehensive insurance benefits, and abundant opportunities for professional growth. Join us at Patriot Motors and be part of a team that values excellence, community impact, and continuous improvement.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail Motor Vehicles

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