Service Advisor - Commission-Based | Genesis of Portland

Genesis of Portland; Portland (OR); On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Medical & Dental

Life Insurance

EAP & Telehealth

Disability & Critical Illness (Vol.)

401(k) with Match

PTO from Day 1

Employee vehicle pricing

Job summary

Genesis of Portland in SW Portland seeks an experienced Service Advisor who values consistency, professionalism, and long-term career growth. You will act as the key liaison between the Service Department and guests, clearly communicating vehicle needs and setting expectations.

This full-time, on-site role emphasizes high-quality service and long-term customer relationships. This position offers a salary plus commission pay plan with uncapped earning potential and a benefits package designed to

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to build strong relationships with customers and colleagues.
• Tech-savvy with ability to navigate multiple software systems.

Responsibilities

• Serve as a key liaison between the Service Department and guests, communicating vehicle needs and setting expectations.
• Follow up with customers to address issues or concerns and ensure satisfaction.
• Collaborate with other dealership departments to provide a seamless service experience.
• Review inspection reports with customers and explain recommended services clearly.
• Deliver an outstanding customer service experience throughout the service process.

Skills

Exceptional communication

Customer service

Relationship-building

Tech-savvy

Tools

CDK

Job description

You are an experienced Service Advisor who values consistency, professionalism, and long-term career growth. You thrive in a commission-based role where motivation and performance directly impact your earning potential, and you take pride in delivering exceptional customer service. With a proven track record of stability and success, youre looking for a place where your skills are valued and your contributions make a real difference.

In this role, youll serve as a key liaison between the Service Department and guests - clearly communicating vehicle needs, setting expectations, and ensuring a smooth, high-quality service experience. The more driven and customer-focused you are, the stronger your results will be.

Youll join Genesis of Portland , located in SW Portland and proudly the only Genesis dealership in Portland - and the first ever . Known for strong operational stability and minimal turnover, this is a rare opportunity to become part of a close-knit, high-performing service team that values long-term relationships and excellence.

Service Advisor Job Responsibilities

• Helping customers with the service on their vehicles
• Follow up to help customers if they have issues or concerns
• Work closely with other departments within the dealership
• Reviewing inspection reports with customers
• Provide an excellent customer service experience

This is a full-time opportunity. Available for shifts Monday - Saturday.

Service Advisor Benefits & Compensation

Our Pay Plan is salary plus commission - there is no limit to how much you can make!

In addition to competitive pay, our benefits are designed to support you and your family

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

Service Advisor Job Requirements

• Exceptional communication, customer service, and relationship-building skills
• CDK experience is a must!
• Tech Savvy. Must be proficient in computer navigation working with multiple programs at once

Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.