Service Advisor, Commercial Tire & Fleet

ZOLMAN TIRE, INC.; Benton Harbor (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, vision

401K/Match

Paid time off

Job summary

Zolman Tire, Inc. is seeking a full-time Commercial Tire & Fleet Service Advisor at our Benton Harbor location. You will advise on service and repairs for fleet customers, document work, and ensure customer satisfaction while following safety guidelines.

Qualifications include a high school diploma and strong communication skills; experience with a POS system is a plus. We offer a comprehensive benefits package and opportunities for growth within the company.

Qualifications

• Greet customers and ascertain customer needs/desires.
• Explain and obtain approval for repairs from customers.
• Answer telephones using Best-One standards.
• Operate POS to create work orders and invoice customers.
• Maintain knowledge of promotions, payment policies, and returns.

Responsibilities

• Greet customers and ascertain customer needs/desires.
• Explain and obtain approval from customers for unexpected repairs.
• Operate point of sale systems to create work orders and invoice customers.
• Inventory materials and supplies.
• Assist in maintaining grounds/store/customer area cleanliness.

Skills

Customer service

Communication (oral)

Communication (written)

Accountability

Problem-solving

Teamwork

Safety awareness

Motivation

Integrity

Working under pressure

Resource management

Education

High school diploma or GED

Tools

Point of sale system

Job description

Commercial Tire & Fleet Service Advisor

Locally owned and operated, Zolman Tire, Inc. has serviced the automotive and commercial truck repair, tire, and wheel needs of customers throughout the Michiana area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five Fleet Service locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI. All Zolman Tire locations are proud partners with Best One Tire and are Bridgestone, Firestone dealers.

Zolman's Best One Fleet Service - Benton Harbor

Seeking a full-time Commercial Tire & Fleet Service Advisor

Locally owned and operated, Zolman Tire, Inc. has serviced the automotive and commercial truck repair, tire, and wheel needs of customers throughout the Michiana area since 1978. Over the years we have expanded into nine retail locations in Mishawaka, IN, Granger, IN, South Bend, IN, Niles, MI, Portage, MI, and Kalamazoo, MI and five Fleet Service locations in Mishawaka, IN, South Bend, IN, Galesburg, MI, Benton Harbor, MI, and Jackson, MI. All Zolman Tire locations are proud partners with Best One Tire and are Bridgestone, Firestone dealers.

We are seeking qualified sales professionals for our Benton Harbor location who value safety and teamwork. Advisors will be responsible for recommending and documenting service, maintenance, and repair service for fleet customers. This position will ensure high levels of customer satisfaction and integrity while providing our customers with their maintenance needs. Hour's requirements are 8a-5p M-F, with willingness to work overtime as needed.

We offer a full benefit package including; weekly pay, employee discounts, medical, dental, vision, 401K/Match, group life insurance, company paid short term disability and life insurance, paid holidays off, paid time off, free and confidential employee assistance program, paid training, employee uniforms, TIA training opportunities, company picnics/events, branded attire, opportunity for growth, and more!

Essential Functions

• Greet customers and ascertain customer needs/desires
• Explain and obtain approval from customers for unexpected repairs
• Answer telephones using Best-One phone shop standards
• Operate point of sale system to create work orders and invoice customers in a timely and efficient manner
• Operate the company’s point of sales systems
• Compute sales prices, total purchases, and process payments
• Maintain knowledge of current promotions, policies regarding payment, exchanges, and returns, and security practices
• Open and close cash registers, including counting money, balancing drawers, and making deposits
• Generate computer invoices
• Inventory materials and supplies
• Assist in maintaining grounds/store/customer area cleanliness
• Perform other duties as assigned

Zolman Tire, Inc. provides equal employment opportunity to all employees and applicants.

Requirements

Position Qualifications

• Accountability – Ability to accept responsibility and account for his/her actions.
• Analytical Skills – Ability to use thinking and reasoning to solve a problem
• Communication, Oral – Ability to communicate effectively with others using the spoken word
• Communication, Written – Ability to communicate in writing clearly and concisely
• Customer-Oriented – Ability to take care of the customers’ needs while following company procedures
• Friendly – Ability to exhibit a cheerful demeanor to others
• Honesty / Integrity – Ability to be truthful and be seen as credible in the workplace
• Motivation – Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability
• Problem-Solving – Ability to find a solution for or to deal proactively with work-related problems.
• Resource Management (People & Equipment) – Ability to obtain and appropriate the proper usage of equipment, facilities, materials, and personnel
• Safety Awareness – Ability to identify and correct conditions that affect employee safety.
• Team Builder – Ability to convince a group of people to work toward a goal.
• Working under Pressure – Ability to complete assigned tasks under stressful situations.

Exhibit Our Vision, Mission And Core Values

• Vision: The leading and most trusted provider of tires and services in all our geographic markets.
• Mission: Creating raving fans
• Core Values:
• Live with integrity, character & passion
• Commit to the pursuit of perfection
• Possess a servant’s attitude
• Accept the urgency of accountability and the necessity of change

Physical Demands / Work Environment

• Lifting commercial truck tires or parts (40-80 lbs)
• Standing and sitting for extended periods of time.
• Read ticket and perform work listed; write confirmation and recommendations
• Environment: Work in environment that is not climate controlled. Temperatures range from extremely hot to extremely cold, depending on the season.
• Vision (Near, distance, Color, Peripheral, Depth Perception)
• Sense of sound (Ringing telephones, alarms, horns and motorized equipment)
• PPE: Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, gloves, footwear)

Education

High school graduate or general education degree (GED)

Skills & Abilities

High school graduate or general education degree (GED)

Experience

1-2 years’ experience in commercial tire/repair industry preferred

Certifications/Licenses

2-4 years’ sales experience preferred

Valid driver’s license; driving record must meet company’s insurance requirements

Computer

Ongoing training is required per company’s standards

Ability to learn and operate point of sale system to create work orders and invoice customers in a timely and efficient manner