Service Advisor - Town and Country Toyota

Sonic-Automotive; Charlotte (NC); On-site; USD 60,000 - 120,000; Full time

Job summary

Sonic Automotive is hiring a Service Advisor for Town and Country Toyota in Charlotte, NC. This full-time role offers an OTE of $60,000 - $120,000+ per year and requires weekend availability.

You will schedule service, greet customers, provide written estimates, track progress, and maintain customer satisfaction while building long-term relationships. Must have dealership experience and a high school diploma.

Qualifications

• High school diploma or the equivalent.
• Must have dealership experience.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA.

Responsibilities

• Schedules service appointments and collects customer data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day and communicates changes to customers.
• Test-drives the vehicle or refers to the test technician as necessary.
• Maintains Customer Satisfaction Index rating at least comparable to the manufacturer, zone or branch average.

Skills

Customer service

Communication skills

Sales experience

Dealership experience

Education

High school diploma or equivalent

Job description

Service Advisor - Town and Country Toyota

• Full-time
• SHL Package: Sonic Sales Associate
• Dealership: 163 - Town and Country Toyota

ASonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

• OTE (On-Target-Earnings): $60,000 - $120,000+ / year

Schedule: FULL TIME

• 5days a week / 2 days off
• Weekend availability required

Our Service Advisor is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities:

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written.”
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
• High school diploma or the equivalent.
• Must haveDealership experience.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• Sales experience preferred.
• Professional personal appearance.
• Excellent oral and written communication skills.
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.