Service Advisor - Carson Honda

Sonic Automotive, Inc.; Carson, Northern (CA, KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

401k

PTO

Personal Automotive Concierge Service

Job summary

Carson Honda, part of Sonic Automotive, is hiring a Service Advisor in Carson, CA. You will be the liaison between customers and our technicians, ensuring accurate vehicle diagnosis, service and repair coordination, and timely updates throughout the service process.

We offer a monthly draw of $3,000 with potential earnings up to $120,000 per year based on performance. All applicants must be authorized to work in the USA and hold a valid driver’s license.

Qualifications

• Customer service and communication skills needed.
• Experience in a dealership setting is preferred.
• Knowledge of vehicle mechanical operations is helpful.
• Ability to read and comprehend instructions and information.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Skills

Customer service

Dealership experience

Communication

Mechanical knowledge

Reading comprehension

Job description

Service Advisor - Carson Honda in Carson, CA at Sonic Automotive

Location: 1435 East 223rd Street
Carson, CA 90745

Job Type: Sales

Experience: Associate

About

Carson Hondais one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Pay is monthly DRAW $3,000 potentially earning $60k -$120k

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Preferred:

• Dealership Advisor and Sales experience a plus.
• At least 2 years experience as a Service Advisor in a dealership setting.
• General knowledge of vehicle mechanical operations.
• Ability to read and comprehend instructions and information.

Required:

• All applicants must be authorized to work in the USA
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

It's time to make the most important move of your career.

All your information will be kept confidential according to EEO guidelines.

The Service Advisor opportunity has a Pay Scale consisting of the following elements and ranges.. Average annual salary may be from $60,000 to $120,000 (based on performance).