Service Advisor - Carson Honda

Sonic Automotive; Carson (CA); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Comprehensive training

Competitive compensation

Excellent benefits

Job summary

Carson Honda, part of Sonic Automotive, is seeking a Service Advisor to provide outstanding customer service and liaise between customers and technicians. You will ensure vehicles are diagnosed, serviced, and repaired promptly, while guiding customers through costs and timelines.

The role offers a salary range of $70,000 to $120,000 annually, with opportunities for growth within a fast-growing automotive brand. Local candidates with dealership experience are preferred.

Qualifications

• At least 2 years experience as a Service Advisor in a dealership setting.
• General knowledge of vehicle mechanical operations.
• Ability to read and comprehend instructions and information.
• Authorized to work in the USA; valid driver's license and clean driving record.

Responsibilities

• Greet customers in a friendly and professional manner.
• Document customer vehicle issues accurately.
• Explain recommended services and repairs in detail.
• Communicate estimated costs and obtain customer approval.
• Schedule appointments and manage service bay availability.
• Coordinate with technicians to ensure timely repairs.
• Provide status updates to customers throughout service.
• Maintain detailed service records for each customer.
• Prepare and explain invoices with a breakdown of services.

Skills

Customer service

Dealership experience

Sales experience

Reading comprehension

Job description

• Compensation: USD 70,000 - USD 120,000 - yearly

Company Description

Carson Hondais one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

As a Service Advisor, you will be a key member of our service team, responsible for providing outstanding customer service and ensuring the smooth operation of the service department. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

Salary: Averages $70,000 - $120,000 / year

Duties and Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers' concerns and accurately document their vehicle issues.
• Provide detailed explanations of recommended services and repairs.
• Communicate estimated costs and obtain customer approval for services.
• Schedule appointments and manage service bay availability.
• Coordinate with the service technicians to ensure timely completion of repairs.
• Update customers on the status of their vehicles throughout the service process.
• Provide accurate repair timelines and inform customers of any delays.
• Create and maintain detailed service records for each customer.
• Prepare and explain invoices to customers, including a breakdown of services performed.
• Process payments and handle any billing inquiries.
• Follow up with customers after service to ensure satisfaction and address any concerns.
• Resolve customer complaints or issues promptly and professionally.
• Stay informed about the latest automotive technologies and services.
• Provide customers with information about maintenance schedules and recommended services.

Qualifications

Preferred:

• Dealership Advisor and Sales experience a plus.
• At least 2 years experience as a Service Advisor in a dealership setting.
• General knowledge of vehicle mechanical operations.
• Ability to read and comprehend instructions and information.

Required:

• All applicants must be authorized to work in the USA
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Additional Information

It’s time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.

The Service Advisor opportunity has a Pay Scale consisting of the following elements and ranges.. Average annual salary may be from $70,000 to $120,000 (based on performance).

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