Automotive Service Advisor

US Lawns; Homosassa Springs (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Telehealth

Dental

Vision

Life Insurance - Employer Provided

Voluntary Life Insurance - Employee /

Long Term Disability

Short Term Disability

Accident/Critical Illness

401(K) - Company Match

Job summary

Village Cadillac Toyota in Citrus County seeks an Automotive Service Advisor to be the main contact for guests and technicians. You will listen to guest issues, coordinate service/repairs, and set expectations for timely, accurate delivery.

The role emphasizes world-class customer service and clear communication. The ideal candidate has a high school diploma or GED, 3–5 years in a high-luxury brand dealership, an unrestricted driver's license, and a clean record.

Qualifications

• High school diploma or GED preferred.
• 3-5 years of luxury brand dealership experience preferred.
• Strong communication and customer-service skills.

Responsibilities

• Schedules service for guests in person or by phone to ensure prompt diagnosis.
• Makes repair recommendations and manages delivery of repairs by setting expectations.
• Ensures required documentation is complete and compliant with regulations.

Job description

Company Description

Village Cadillac Toyota, the largest volume dealer in Citrus County, is proudly part of the Dimmitt Automotive Group - celebrating 'A Century on the Road' with a legacy spanning four generations and 100 years of excellence.

Job Description

The Automotive Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. He or she makes sure the guest knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the guest is satisfied that the vehicle will be repaired right the first time and in the shortest time possible.

The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least 3-5 years of high luxury brand dealership experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

Responsibilities

• Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and is in compliance with regulations and standards
• Complies with and enforces all safety policies and procedures
• Welcomes each guest with a prompt and enthusiastic greeting
• Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager

Qualifications

• High school diploma or GED preferred
• 3-5 years of luxury brand dealership experience preferred
• Broad scope of automotive mechanical/electrical knowledge
• Pleasant/friendly demeanor and an outgoing personality
• Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
• Unrestricted driver's license and clean driving record
• Basic computer and internet skills

Benefits

• Medical
• Health Savings Account
• Telehealth
• Dental
• Vision
• Basic Group Life and AD&D - Employer Provided
• Voluntary Life Insurance - Employee / Spouse / Child(ren)
• Long Term Disability
• Short Term Disability
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there's more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service