Service Advisor - Cadillac

Cable Dahmer Automotive Group; Kansas City (MO); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Cable Dahmer Automotive Group is seeking a Service Advisor to join our team at Cable Dahmer Cadillac in Kansas City, MO. The role focuses on delivering professional, consultative service and managing service orders from intake to completion.

The position emphasizes customer satisfaction, organized workflow, and growth within automotive service, with compensation ranging from $60,000 to $100,000 annually and a transition to full commission after a 90-day guaranteed period.

Qualifications

• Experience in customer service, sales, or automotive service is a plus but not required.
• Strong communication, organizational, and problem-solving abilities are essential.
• Ability to thrive in a fast-paced, goal-oriented setting.
• Self-motivation with a focus on customer satisfaction.
• Must have a valid driver’s license.

Responsibilities

• Greet customers and provide a professional, consultative service experience.
• Communicate vehicle service needs and recommendations clearly to customers.
• Create and manage service orders, estimates, and work authorizations.
• Follow up on customer inquiries, service reminders, and appointments.
• Coordinate with technicians and parts teams to ensure timely and accurate service delivery.
• Build relationships that generate repeat business and customer loyalty.
• Work toward and meet performance metrics and customer satisfaction goals.

Skills

Customer service

Communication

Organizational skills

Problem-solving

Driver's license

Job description

Service Advisor

Location: Cable Dahmer Cadillac - 1151 W 104th St, Kansas City, MO

Compensation: $60,000–$100,000 annually, transitioning to full commission after a 90-day guaranteed period

Full-Time | Some Saturday Availability Required

Cable Dahmer is seeking a motivated Service Advisor to join our team.

This role is ideal for individuals who are customer-focused, organized, and motivated to build a long-term career in automotive service.

Key Responsibilities

• Greet customers and provide a professional, consultative service experience
• Communicate vehicle service needs and recommendations clearly to customers
• Create and manage service orders, estimates, and work authorizations
• Follow up on customer inquiries, service reminders, and appointments
• Coordinate with technicians and parts teams to ensure timely and accurate service delivery
• Build relationships that generate repeat business and customer loyalty
• Work toward and meet performance metrics and customer satisfaction goals

Qualifications

• Previous experience in customer service, sales, or automotive service is preferred but not required
• Strong communication, organizational, and problem-solving skills
• Comfortable working in a fast-paced, goal-oriented environment
• Self-motivated with a focus on customer satisfaction and career growth
• Valid driver’s license

Compensation & Growth

• Competitive compensation structure
• Opportunities for professional development and advancement within Cable Dahmer
• Training and mentorship to support career growth in automotive service

Why Join Cable Dahmer

• Established dealership group with a strong reputation and stability
• Supportive leadership and structured training programs
• Opportunities to build a career in service advising and automotive operations
• Benefits package: medical, dental, vision
• EEO, including disability/vets