Service Manager

Cable Dahmer Automotive Group; Kansas City (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Sundays off

Insurance benefits

401(k) with match

Wellness coaching

Paid time off

Career advancement

Family-oriented culture

Job summary

Cable Dahmer Automotive Group in Kansas City seeks an experienced Service Manager to lead a high-performing fixed operations team and deliver outstanding customer service.

This role focuses on developing people, improving profitability and efficiency, and maintaining strong relationships with customers and dealership leadership.

Join a family-owned, multi-dealership group committed to career growth, competitive compensation, and a supportive culture.

Qualifications

• Proven success managing a high-volume automotive service department
• Strong leadership with a coaching mindset
• Experience managing service department financial performance and P&L
• Ability to analyze performance metrics and implement process improvements
• Excellent communication and relationship-building skills
• Strong organizational skills in a fast-paced environment
• Professionalism, integrity, and commitment to customer service

Responsibilities

• Lead, coach, and develop service advisors, technicians, and support staff
• Drive department profitability, efficiency, CSI, and employee engagement
• Manage daily service operations, workflow, scheduling, and repair quality
• Monitor and improve KPIs: labor sales, RO count, technician productivity, labor rate, warranty, CSI
• Manage budgets, forecasting, and expense control; partner with Parts, Sales, and leadership
• Resolve customer concerns professionally and build long-term loyalty
• Maintain compliance with manufacturer, safety, and company standards
• Foster a culture of accountability, teamwork, and continuous improvement

Skills

Leadership

People development

Customer service

P&L management

Performance analysis

Job description

Service Manager
Employment Type: Full-Time
Lead a High-Performing Service Team with One of Kansas City's Largest Automotive Groups

At Cable Dahmer Automotive Group, we believe exceptional customer experiences begin with exceptional leaders. As a locally owned, family-operated organization with nine dealerships and more than 1,100 employees, we're committed to investing in our people and building careers that last. We're looking for an experienced Service Manager who is passionate about developing people, driving operational excellence, and delivering outstanding customer service. If you're a proven leader who thrives in a fast-paced environment and knows how to build a high-performing team, we'd like to meet you.

Why Join Cable Dahmer?

• Competitive compensation
• Sundays off for work-life balance
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• 401(k) with company match
• Dedicated health coach and wellness resources
• Paid time off and holidays
• Career advancement opportunities within one of the region's largest dealership groups
• Supportive, family-oriented culture focused on teamwork, integrity, and long-term success

What You'll Do

As Service Manager, you'll oversee all aspects of dealership fixed operations while leading a team committed to delivering exceptional customer experiences.

• Lead, coach, and develop service advisors, technicians, and support staff
• Drive department performance in profitability, efficiency, CSI, and employee engagement
• Manage daily service operations, workflow, scheduling, and repair quality
• Monitor and improve key performance indicators, including labor sales, RO count, technician productivity, effective labor rate, warranty performance, and CSI
• Manage departmental budgets, forecasting, and expense controlPartner with Parts, Sales, and dealership leadership to create a seamless customer experience
• Resolve customer concerns professionally while building long-term loyalty
• Maintain compliance with manufacturer, safety, and company standards
• Foster a culture built on accountability, teamwork, and continuous improvement

What We're Looking For

• Proven success managing a high-volume automotive service department
• Strong leadership skills with a coaching and people-development mindset
• Experience managing service department financial performance and P&L
• Ability to analyze performance metrics and implement process improvements
• Excellent communication and relationship-building skills
• Strong organizational skills with the ability to lead in a fast-paced environment
• Professionalism, integrity, and a commitment to delivering exceptional customer service

If you're ready to lead a successful service department while growing your career with an organization that invests in its people,

EEO including disability/vets