Service Advisor - Cadillac

Cable Dahmer Automotive Group; Kansas City (MO); On-site; USD 60,000 - 100,000; Full time

Job summary

Cable Dahmer Cadillac in Kansas City, MO is seeking a motivated Service Advisor to join our team. You will greet customers, discuss vehicle service needs, and prepare estimates and work orders with a focus on accuracy and customer satisfaction.

This full-time position offers a compensation range of $60,000–$100,000 annually, with a 90-day guaranteed period before transitioning to a full commission structure. Weekend availability on Saturdays is required as part of the role.

Qualifications

• Experience in customer service, sales, or automotive service preferred but not required.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Greet customers and provide a professional, consultative service experience.
• Communicate vehicle service needs and recommendations clearly to customers.
• Create and manage service orders, estimates, and work authorizations.
• Follow up on customer inquiries, service reminders, and appointments.
• Coordinate with technicians and parts teams to ensure timely and accurate service delivery.
• Build relationships that generate repeat business and customer loyalty.
• Work toward and meet performance metrics and customer satisfaction goals.

Skills

Customer service

Sales

Automotive service

Communication

Organization

Job description

Location: Cable Dahmer Cadillac - 1151 W 104th St, Kansas City, MO

Compensation: $60,000–$100,000 annually, transitioning to full commission after a 90-day guaranteed period

Full-Time | Some Saturday Availability Required

Cable Dahmer is seeking a motivated Service Advisor to join our team.

This role is ideal for individuals who are customer-focused, organized, and motivated to build a long-term career in automotive service. Prior dealership or service experience is a plus, but candidates with strong customer service or sales backgrounds are encouraged to apply.

Key Responsibilities

Greet customers and provide a professional, consultative service experience

Communicate vehicle service needs and recommendations clearly to customers

Create and manage service orders, estimates, and work authorizations

Follow up on customer inquiries, service reminders, and appointments

Coordinate with technicians and parts teams to ensure timely and accurate service delivery

Build relationships that generate repeat business and customer loyalty

Work toward and meet performance metrics and customer satisfaction goals

Qualifications

Previous experience in customer service, sales, or automotive service is preferred but not required

Strong communication, organizational, and problem-solving skills

Comfortable working in a fast-paced, goal-oriented environment

Self-motivated with a focus on customer satisfaction and career growth

Valid driver’s license

Compensation & Growth

Competitive compensation structure

Opportunities for professional development and advancement within Cable Dahmer

Training and mentorship to support career growth in automotive service

Why Join Cable Dahmer

Established dealership group with a strong reputation and stability

Supportive leadership and structured training programs

Opportunities to build a career in service advising and automotive operations