Service Advisor-Brooklyn Park Subaru

Morrie’s 394 Hyundai; Brooklyn Park (MN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage

HSA and Copay

Dental and vision

Paid time off (2 weeks)

Life insurance

AD&D & disability

Flexible spending plans

Job summary

Morrie’s Brooklyn Park Subaru in Brooklyn Park, MN seeks a customer-focused service advisor to greet customers, gather vehicle information and guide them through repairs. You will inspect vehicles, prepare estimates, and communicate timelines with clarity.

Maintain high service standards, advise on vehicle care per manufacturer specs, and support the service team to ensure timely completion while upholding safety procedures.

Qualifications

• Problem solving skills are essential for diagnosing customer vehicle issues.
• Strong verbal and written communication to explain repairs and options clearly.
• Professional personal presentation and customer service etiquette are important.
• Excellent organizational skills to manage multiple repair orders and timelines.
• CDK experience is preferred but not required.

Responsibilities

• Greet customers, listen to the problem, collect vehicle information.
• Inspect vehicles for bodywork and determine needed repairs.
• Explain estimates and timelines to customers and obtain agreement.
• Advise on vehicle care per manufacturer specifications and maintenance menus.
• Address customer questions and resolve misunderstandings promptly.
• Track repair progress and update customers on changes to estimates or times.
• Coordinate with the sales departments for leads when appropriate.
• Assist the service manager with daily tasks and safety procedures.

Skills

Problem solving

Verbal & written communication

Professional presentation

Organizational skills

CDK experience

Tools

CDK

Job description

Job Details

Job Location: Morries Brooklyn Park Subaru - BROOKLYN PARK, MN 55445, Position Type: Full Time, Salary Range: $70,000.00 - $100,000.00 Base+Commission/year, Job Category: Automotive, About Us:Morrie's Auto Group is one of the fastest growing privately-owned dealership groups in the Midwest with 30 stores across Minnesota, Wisconsin, Michigan, and Illinois. We represent comprehensive portfolio of top OEM brands, and we’re driven to be the most trusted choice for both our team members and customers.We invest heavily in developing our people; because when our team grows, our company thrives. That’s why we are committed to developing interested employees into management roles, offering industry-leading benefit plan options, and fostering a positive and inclusive culture.

Roles & Responsibilities

• Greet customers, listen to the description of the problem, obtain customer and vehicle information
• Inspect all vehicles for bodywork, notify the customer if work is needed
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus
• Handle minor customer complaints and misunderstandings
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquiries and return phone messages promptly
• Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage
• Refer leads and prospects for vehicle sales to the new and pre-owned sales departments
• Assist the service manager as necessary
• Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals

What Morrie's Offers

• Industry-leading 401(k) and Roth IRA programs with a 4% company match
• Full medical coverage through BCBS with their biggest network
• HSA and Copay plan options, whichever fits your needs
• Comprehensive dental and vision coverage
• PTO accrual starting at 2 weeks
• Free life insurance for all employees
• AD&D, short- and long-term disability coverage, and voluntary life insurance
• Flexible spending plans*Some benefits are offered to full-time employees only

What You Offer

• Problem solving skills
• Strong verbal and written communication skills
• Professional personal presentation
• Strong organizational skills
• CDK experience preferred but not required

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.