Service Advisor (base + commission)

Gabrielli Truck Sales; Medford (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical and Dental plan

Paid Holidays

Paid vacation and sick/personal time

401k with an employer match

Employer Paid Life insurance benefit

Gym reimbursement program

Job summary

Gabrielli Truck Sales in the tri-state area seeks a Service Advisor to guide customers from intake to satisfaction and manage work orders with precise invoicing. You will collaborate with sales, accounting, leasing and parts while using multiple platforms to maintain high service standards.

The role requires an associate degree, strong communication and a customer‑driven mindset. CDK is a plus; on‑the‑job training is provided to support growth and proficiency in our processes.

Qualifications

• Associate degree required (minimum).
• CDK experience preferred, not mandatory.
• 1 year dealership or similar experience.
• Ability to read, analyze and interpret technician write‑ups.
• Strong customer service focus with follow‑up and resolution.

Responsibilities

• Greet and intake customers and ensure satisfaction in a professional manner.
• Communicate with customers via phone and case platforms.
• Perform visual walk‑through inspections and itemize concerns.
• Follow and track work orders through invoicing and warranty claims.
• Provide status updates to customers and dealers across platforms.
• Coordinate with sales, accounting, leasing and parts for each repair.
• Apply critical thinking to improve workflow and problem solve.
• Adhere to manufacturer guidelines and maintain best practices.
• Create estimates and obtain customer approval for work orders.

Skills

Communication

Multitasking

Time management

Customer service

Problem solving

Attention to detail

Reading technical notes

Professional demeanor

Teamwork

Education

Associate’s degree

Tools

CDK

Microsoft Office

Google Workspace

Job description

Gabrielli Truck Sales is looking to hire a Service Advisor! We are a professional commercial diesel equipment corporation, family‑owned and operated with 22 successful facilities in the tri‑state area and growing. We seek proactive, goal‑oriented, professional team members for career opportunities with longevity. This role is multi‑layered and the company offers unique job opportunities with on‑the‑job training to teach job‑specific roles and platforms.

Responsibilities

• Communicate with customers from greeting and performing intake to ensuring satisfaction that all needs are met in a professional and efficient manner. Includes constant status updates and revisions to work detail to fit customer needs.
• Effectively communicate with customers in an appropriate and timely manner via phone and through case platforms.
• Perform visual walk‑through inspections on customer’s vehicle to itemize concerns and or note any follow‑up questions or details.
• Follow/track work orders from beginning to end which includes invoicing and or filing warranty claims to hand off to warranty department.
• Update customers on status, post interoffice updates on cases as well as to dealer representatives and manufacturers across several platforms: Asist, Decisiv, Outlook.
• Confer with sales, accounting, leasing and parts departments to ensure proper protocol is followed for each repair order.
• Consistently use critical thinking and problem‑solving skills both independently and cooperatively with a team to creatively implement necessary workflow.
• Manage and implement manufacturer guidelines to assure best practices and standards are maintained.
• Invoicing and receiving payments for work orders.
• Use diagnostics equipment to check vehicles in and retrieve digital details to transfer and complete work order fulfillment.
• Create and allocate vendor purchase orders.
• Create estimates and receive customer approval for work orders. Review repair orders and ensure work is completed and authorized.
• Capacity to learn and facilitate multiple platforms to provide superior workflow.

Skills and Qualifications

• Associate’s degree minimum.
• CDK experience preferred, not mandatory.
• 1 year dealership and or similar experience.
• Ability to read, analyze and interpret technician write‑ups, manufacturer documents and summarize in grammatically correct format.
• Ability to serve customers with a commitment to excellence with follow‑up and resolution of work orders, ability to solve practical problems, carry out instructions.
• Multitasking individual to handle day‑to‑day responsibilities.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Office, Google, computer basics.
• Positive, friendly and takes pride in all aspects of career.
• Professional / courteous.
• Excellent interpersonal skills.
• Strong attention to detail.
• Work independently with time management.
• Skilled at technical or “smart” media.
• Adept at handling situations that may arise in a professional manner.

Values

• Leadership qualities.
• Maintain a professional appearance and manner of decorum.
• Keep work area clean and organized.
• Commitment to integrity.
• Business ethics with commitment to company policy.
• Show initiative by following through on necessary projects and or paperwork on non‑routine tasks.
• Proactive and curious to perform problem‑solving tasks.
• Willing to set standards with excellence in performance.
• Punctual and predictable attendance.

Gabrielli Truck Sales is an Equal Opportunity Employer. We value a diverse and inclusive working atmosphere. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to pregnancy, race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. Gabrielli Truck Sales provides reasonable accommodations for employees and applicants with disabilities or pregnant consistent with applicable law. If you need a reasonable accommodation during the application process, please let us know.

Benefits

• Medical and Dental plan
• Paid Holidays
• Paid vacation and sick/personal time
• 401k with an employer match
• Employer Paid Life insurance benefit
• Gym reimbursement program