Service Advisor

Truck Centers, Inc.; Effingham (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Vision Insurance

Paid time off

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Job summary

Truck Centers, Inc. is seeking a Service Advisor to be the welcoming face of our Service department. You’ll greet customers, document repair orders, schedule service, and coordinate with technicians to ensure a smooth repair experience.

You’ll verify details, review history and warranties, keep customers informed, and arrange sublet services when needed. This role emphasizes strong communication and teamwork in a busy dealership setting.

Qualifications

• Valid driver's license and ability to meet insurance requirements; CDL preferred.
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred.
• Knowledge of Service department operations, trucks, and truck parts.
• Mechanical aptitude or truck repair experience is highly preferred.
• Demonstrated customer service and interpersonal communications skills, even in times of stress.
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects with attention to detail.

Responsibilities

• Greet customers warmly and assist them with their service needs.
• Create detailed repair orders and schedule service appointments using our digital tools.
• Conduct initial discussions with drivers to understand concerns and perform basic inspections.
• Verify account details, check for recalls, review repair history, and confirm warranty coverage.
• Keep customers informed throughout the repair process with clear, transparent communication.
• Arrange towing and other sublet services as needed.
• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
• Guide customers on dealership amenities and arrange shuttle services if needed.
• Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
• Monitor customer feedback and take proactive steps to enhance their experience.

Skills

Customer service

Communication skills

Organizational skills

MS Office

Procede software

Freightliner experience

CDL preferred

Typing 30 wpm

Tools

Procede software

Job description

• Compensation: USD 38438.40 - USD 57657.60 - yearly

Company Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com .

Job Description

Are you a people person who thrives in a fast-paced environment? Do you enjoy problem-solving and delivering top-notch customer service? If so,Truck Centers, Inc.is looking for aService Advisorto be the welcoming face of our Service department!

In this role, you'll be the go-to person for customers, helping them navigate their service needs with professionalism and care. Whether in person or over the phone, you’ll ensure every customer has a smooth and efficient service experience.

Schedule:

• Monday-Friday, 7:30am-4:00pm, with a Saturday rotation every 4th Saturday from 7:30am-3:30pm

What You'll Do:

• Greet customers warmly and assist them with their service needs.
• Create detailed repair orders and schedule service appointments using our digital tools.
• Conduct initial discussions with drivers to understand concerns and perform basic inspections.
• Verify account details, check for recalls, review repair history, and confirm warranty coverage.
• Keep customers informed throughout the repair process, ensuring clear and transparent communication.
• Arrange towing and other sublet services as needed.
• Obtain approvals for repairs and coordinate with the Service Dispatcher for assessments.
• Guide customers on dealership amenities and arrange shuttle services if needed.
• Work closely with the Dispatch team to coordinate vehicle pick-up and delivery.
• Monitor customer feedback and take proactive steps to enhance their experience.

Why Join Us?

AtTruck Centers, Inc., we take pride in providing exceptional service while treating our team and customers like family. If you have strong communication skills, enjoy working with people, and want to be part of a company that values teamwork and customer satisfaction, we’d love to hear from you!

Qualifications

What We're Looking For:

• Valid Driver's License with ability to meet insurance requirements is required; CDL preferred
• Minimum of 1 year mechanical, trucking, or dealer service experience; 2+ years preferred
• Knowledge of Service department operations, trucks, and truck parts
• Mechanical aptitude or truck repair experience is highly preferred
• Demonstrated customer service and interpersonal communications skills, even in times of stress
• Strong organization and time management skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
• Knowledge of computer operations, tablets, data entry, and MS Office with 30wpm typing capability; Procede software experience is a plus
• Candidates with Freightliner dealership experience and/or CIC Level I or II training are strongly encouraged to apply
• Must participate in a pre-employment background checkand drug screen.

WHAT WE OFFER:

Pay Range: $38,438.40 - $57,657.60 per year with incentive eligibility.

• 401(k) with company match
• Health insurance with 3 plan options to choose from
• Vision Insurance
• Paid time off including paidvolunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

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