Service Advisor - Automotive Dealership

Fidelity Dealer Services; Wayne (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Fidelity Dealer Services is seeking a Service Advisor in Wayne, NJ. The ideal candidate will excel in customer service and communicate repair needs effectively. Responsibilities include greeting customers, providing estimates, upselling services, managing warranties, and ensuring customer satisfaction. Join a dedicated team focused on elevating dealership experiences. Apply now if you're eager to contribute your skills in a professional environment.

Qualifications

• Expert in customer service with strong interpersonal skills.
• Ability to translate repair needs to service techs.
• Experience in upselling services while maintaining integrity.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and provide accurate repair estimates.
• Follow up on repairs and keep customers informed.
• Sell and manage extended warranties.

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

About Us

Based out of Northern New Jersey, Fidelity Dealer Services was founded in 2005 by the company’s President, Greg Scarano. Greg started in the automotive industry in 1975 and after 30+ years in dealerships as F&I, decided that it was time to make a larger impact with Dealers nationwide. Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership.

The goal was to gather a team of highly trained, extremely motivated account managers, who all share the same passion and knowledge of the Automotive Industry. These account managers could immerse themselves into any Dealer’s routine and provide the tools and training necessary to push Dealers to the next level.

After years of training seminars, F&I summits and NADA conferences, Fidelity Dealer Services has found that perfect Team!