Service Advisor - Auto & Tire Care Specialist

Southern Tire Mart; Perrysburg (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental, Vision, and Life

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart in Perrysburg, OH seeks a front counter associate to greet customers, explain services, and manage service tickets. You will coordinate with technicians and keep customers informed on costs and timelines. Strong communication and basic computer skills are essential; prior sales or service-writing experience is a plus.

We offer a benefits package including 401(k) with company match, health/dental/vision/Life insurance, paid time off, and paid on-the-job training.

Qualifications

• High school diploma or GED required.
• Must be at least 18 and pass a pre-employment drug screen.
• Experience in sales, service writing, or customer service preferred.
• Basic computer skills and familiarity with POS/service management systems.

Responsibilities

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate clearly about costs, timelines, and any additional work needed.
• Process customer payments and handle necessary paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart’s service standards.

Skills

Communication

POS systems

Customer service

Sales experience

Multitasking

Computer basics

Education

High school diploma

Job description

Southern Tire Mart in Perrysburg, OH seeks a front counter associate to greet customers, explain services, and manage service tickets. You will coordinate with technicians and keep customers informed on costs and timelines. Strong communication and basic computer skills are essential; prior sales or service-writing experience is a plus.

We offer a benefits package including 401(k) with company match, health/dental/vision/Life insurance, paid time off, and paid on-the-job training.