Service Advisor Assistant

Schomp Honda; Fayetteville (NC); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Manufacturer certifications

Team of riders

Stable schedule

Job summary

Fay Myers Motorcycle World in Colorado is seeking a Service Advisor Assistant to join our busy service department. You will work alongside experienced service advisors to ensure every rider receives a smooth, professional experience from check-in to pick-up.

Responsibilities include greeting customers, updating service status, managing repair orders in the DMS, and coordinating with technicians and parts. A passion for motorcycles and a customer-first mindset are essential.

Qualifications

• A genuine interest in motorcycles, powersports, or automotive industry.
• Strong communication skills and a customer-first attitude.
• Comfortable in a fast-paced, team-oriented environment.
• Detail-oriented with good organizational habits.
• Basic computer proficiency; experience with a DMS is helpful but not required.
• Valid driver's license; motorcycle endorsement required.
• Prior customer service or dealership experience is a bonus.

Responsibilities

• Greet customers at service write-up and assist with check-in for service appointments.
• Communicate service status updates to customers via phone, email, or in person.
• Open, track, and close repair orders in our dealer management system.
• Coordinate with technicians and parts department to keep work orders moving.
• Schedule service appointments and manage the daily service board.
• Assist with vehicle check-in and check-out, including mileage notes.
• Support service advisors with administrative tasks and follow-up calls.

Skills

Motorcycle interest

Customer-first attitude

Team-oriented

Detail-oriented

Basic computer skills

DMS familiarity

Driver's license

Motorcycle endorsement

Previous service experience

Tools

CDK

DealerSocket

Job description

Location: 9700 E Arapahoe Rd Greenwood Village, CO 80112

Employment Type: Full Time, Tuesday - Saturday Schedule

Position Type: Hourly + Commission

Pay Range: $17-$18 Hourly

About the role

Fay Myers Motorcycle World is one of Colorado's premier powersports dealerships, and we're looking for an enthusiastic, customer-focused team member to support our busy service department. As a Service Advisor Assistant, you'll work side-by-side with our experienced service advisors to ensure every rider who walks through our doors has a smooth, professional experience — from check-in to pick-up.

What you’ll do

• Greet customers at service write-up and assist with check-in for motorcycle and powersports vehicle service appointments
• Communicate service status updates to customers via phone, email, or in person
• Open, track, and close repair orders with accuracy in our dealer management system
• Coordinate with technicians and parts department to keep work orders moving efficiently
• Schedule service appointments and manage the daily service board
• Assist with vehicle check-in and check-out, including mileage and condition notes
• Help maintain a clean, organized, and welcoming service drive
• Support service advisors with administrative tasks and follow-up calls

What we’re looking for

• A genuine interest in motorcycles, powersports, or the automotive industry — riding experience is a plus
• Strong communication skills and a customer-first attitude
• Comfortable working in a fast-paced, team-oriented environment
• Detail-oriented with good organizational habits
• Basic computer proficiency; experience with a DMS (CDK, DealerSocket, etc.) is helpful but not required
• Valid driver's license required; motorcycle endorsement required
• Prior customer service, automotive, or dealership experience is a bonus — not a requirement

What we offer

• Competitive hourly pay with opportunities to grow into a full Service Advisor role
• Health, dental, and vision insurance
• Paid training and manufacturer certifications
• A team culture built by riders, for riders
• Stable schedule — Tuesday through Saturday