Service Advisor - Anchorage (Multi-Brand European Cars)

Porsche Audi Volkswagen of Anchorage; Anchorage (AK); On-site; USD 50,000 - 120,000; Full time

Benefits offered by this job

Paid VW training

Medical, dental, and vision insurance

Life insurance

401(k) plan

Paid time off and holidays

Career path to senior advisor

Employee vehicle purchase and service

Job summary

Swickard Auto Group operates a distinctive multi-brand European store in Anchorage, serving Porsche, Audi, and VW customers. We are seeking a Service Advisor who can communicate clearly, manage guest expectations, and grow with a team that values hospitality and professionalism.

VW experience is a plus but not required; comprehensive brand training is provided. Join a community-focused dealership where the right candidate will build lasting guest relationships, advance in a supportive

Qualifications

• Experience as a service advisor preferred; hospitality, sales, or guest-facing backgrounds welcomed.
• VW or European brand familiarity is a plus; training provided.
• Valid driver’s license with a clean driving record.

Responsibilities

• Serve as the primary contact for VW service guests from write-up to delivery.
• Translate repair info into clear, confident communication to earn guest trust.
• Build accurate estimates and commit to realistic timelines.
• Coordinate with technicians and parts to keep repair work moving smoothly.
• Identify and present additional service recommendations to protect safety and performance.
• Deliver a professional pickup and delivery experience that drives guest loyalty.
• Maintain accurate records in the DMS and ensure documentation compliance.
• Represent the store and Swickard hospitality standards in every guest interaction.

Skills

Customer service

Clear communication

Sales mindset

Hospitality mindset

Tools

DMS platforms

Job description

Swickard Auto Group operates a distinctive multi-brand European store in Anchorage, serving Porsche, Audi, and VW customers. We are seeking a Service Advisor who can communicate clearly, manage guest expectations, and grow with a team that values hospitality and professionalism.

VW experience is a plus but not required; comprehensive brand training is provided. Join a community-focused dealership where the right candidate will build lasting guest relationships, advance in a supportive