Service Advisor

Rival; White River Junction (VT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Advisor to enhance customer experience in their service department. This role is perfect for individuals with strong people skills and a background in hospitality or customer service. You'll be the first point of contact, greeting customers and addressing their needs while ensuring a smooth service process. With a focus on building trust and satisfaction, this position offers a dynamic work environment where you can thrive. Join a team that values your contributions and provides opportunities for growth, along with comprehensive benefits and a supportive workplace culture.

Benefits

Medical, Dental, Vision Insurance

Childcare Reimbursement

401(k) with Company Match

Paid Time Off

Vehicle/Service Discounts

Free Gym Membership

Annual Incentives

Temperature-Controlled Work Environment

Qualifications

• Must possess a high school diploma and valid driver's license.
• Excellent customer relations skills and basic sales skills required.

Responsibilities

• Greet customers and determine the nature of their requests.
• Explain policies, procedures, and answer questions related to car repairs.

Skills

Customer Relations Skills

Sales Skills

Technical Knowledge of Vehicle Maintenance

Administrative Skills

Education

High School Diploma or Equivalent

Tools

ADP/CDK Software

Tis

Dealer Daily

iPad

Job description

Ready to turn your people skills into a rewarding career? White River Toyota is hiring a Service Advisor to be the go-to expert for our customers when they bring their vehicles in for service. You'll play a key role in creating a seamless, welcoming experience—building trust, answering questions, and keeping things running smoothly. If you thrive in a fast-paced environment, love connecting with people, and have a background in hospitality or customer service, this is your chance to shift gears into something great!

Key Responsibilities

• Greet customers coming into the service department and determine the nature of customers requests.
• Explain company policies, procedures, products, services, etc.
• Answer a variety of questions related to car repairs and servicing.
• Explain labor and parts estimates; investigate customer concerns.
• Track progress on customers vehicles, and keep customers apprised.
• Follow up with customers after work is done to ensure satisfaction.
• Use of ADP/CDK software, Tis, Dealer Daily and iPad to complete tasks.
• Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
• Perform a variety of tasks associated with processing warranty claims.
• Maintain all required logs and records of service department activities.

Qualifications

• Must possess a high school diploma (or equivalent).
• Valid drivers license and acceptable driving record.
• Fundamental computer and administrative/clerical skills.
• Excellent customer relations skills, including basic sales skills.
• General technical knowledge related to vehicle maintenance and repair is preferred, but not required.
• Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment; experience in the automotive industry is a plus.

Why work at White River Toyota? Here’s what we offer:

• Comprehensive benefits: Medical, dental, vision, life, and disability insurance
• Childcare reimbursement to help with family needs
• Flexible spending accounts for added convenience
• 401(k) with company match to help secure your future
• Immediate accrual of paid time off—start taking time for yourself right away
• Substantial vehicle/service discounts—save big on your ride and services
• Wellness benefits including a free gym membership to keep you in top shape
• Annual incentives and opportunities for career advancement—we love to promote from within!
• Company events and community engagement to help you connect and give back
• Temperature-controlled work environment to keep you comfortable year-round!