Service Advisor

Sarasota Toyota; Sarasota (FL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Medical plan

Dental plan

Vision plan

Paid holidays

PTO

Disability

Life insurance

401(k)

Job summary

Sarasota Toyota is seeking a Service Advisor to coordinate scheduling and service sales in a fast-paced dealership service department. You will be the liaison between customers and technicians, ensuring accurate issue documentation and timely vehicle service.

Ideal candidates bring strong communication skills, basic math and computer proficiency, and a dedication to customer satisfaction. Benefits include medical, dental, vision plans, PTO, and retirement options.

Qualifications

• Excellent communication and customer service skills required.
• Proficient in computer usage and basic math.
• Self-motivated with ability to set and meet goals.
• Strong organizational and time-management skills.
• Professional, well-groomed appearance.
• Proven track record of positive customer satisfaction.
• Clean driving record and valid driver’s license.

Responsibilities

• Greet customers in a friendly and professional manner.
• Listen to customers’ concerns and document vehicle issues accurately.
• Manage service orders and drive lane flow to ensure prompt service.
• Notify customers of changes to estimates or times, obtain authorization for additional repairs.
• Provide concierge support for owner inquiries, in person or by phone.
• Distribute work among technicians per store policy.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain customer satisfaction scores at or above company standards.
• Maintain positive relationships with staff and ensure safety policies are followed.
• Perform other duties as assigned.

Skills

Communication

Customer service

Computer skills

Math skills

Self-motivation

Organization

Professional appearance

Customer satisfaction

Clean driving record

Tools

Computerized systems

Job description

Service Advisor

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

Responsibilities:

• Greet customer in a friendly and professional manner.
• Listen to customers’ concerns and accurately document their vehicle issues.
• Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Distribute work between technicians according to store policy.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Maintain good working relationships to foster positive employee relations.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Qualifications:

• Previous experience as a Service Advisor is a plus but not required.
• Good communication and customer service skills.
• Computer competency and basic math skills.
• Self-motivated with the ability to set and achieve targeted goals.
• Organizational and time management skills.
• Professional, well-groomed personal appearance.
• Strong record of positive customer satisfaction results.
• Clean driving record and valid driver’s license.

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug‑free workplace.