SERVICE ADVISOR

H Grégoire; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Health insurance

Vision insurance

Paid Time Off

Paid Group Term Life Insurance

Job summary

HGreg is seeking an entry-level Service Advisor in West Palm Beach, FL. You will greet customers, collect vehicle information, and write up problems on repair orders. The role involves coordinating with technicians, providing price estimates, and communicating progress to customers.

A willingness to learn and grow in the automotive service industry is required. This full-time position offers benefits and a chance to develop essential customer service and automotive knowledge in a busy dealership

Qualifications

• Experience delivering quality customer service in a fast-paced environment.
• Ability to communicate clearly with customers and team members.
• Familiarity with basic automotive terminology and repair processes.

Responsibilities

• Schedule service appointments and greet customers professionally.
• Gather vehicle data and accurately document customer concerns.
• Provide written estimates for labor and parts and obtain approvals.
• Maintain a clean, organized work area and ensure proper vehicle handling.
• Explain completed work and next steps to customers.

Skills

Customer service

Communication

Computer skills

Automotive knowledge

Tools

CRM software

Job description

SERVICE ADVISOR

Full Time West Palm Beach, FL, US

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ABOUT US:

HGreg is one of the fastest growing automotive groups in North America. Founded in 1993, HGreg operates 31 new and used dealerships throughout the United States and Canada, and plans to continue expansion in the U.S.

Essential Duties include the following:

• Schedule service appointments.
• Obtain customer and vehicle data prior to arrival when possible.
• Greet customers in a pleasant and timely manner and obtain vehicle information.
• Write up customers’ vehicle problems accurately and clearly on the repair order.
• Test drive the vehicle with the customer as needed to confirm the problem or refer to the test technician
• Provide a complete and accurate written cost estimate for labor and parts.
• Establish “promised time.” Check with the dispatcher if necessary.
• Obtain customer signature on repair order; provide customer with a copy.
• Notify dispatcher of incoming work.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimated or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.
• Review repair orders to ensure that work is completed and additional work and authorization is noted. Close repair order as appropriate.
• Ensure that vehicles are parked in assigned areas. Make sure that all vehicles are locked and all keys are marked and put away correctly.
• Explain completed work to customers.
• Implement a quality control process to eliminate comebacks.
• Handle telephone inquiries regarding appointments and work in progress
• Keeps the work area neat and clean.
• Exhibit a high level of commitment to customer satisfaction. Maintain a minimum customer satisfaction standard equal to or above the manufacturer expected average.
• Work with service director on tasks, as needed

Must be computer savvy and have basic automobile knowledge

This is a great entry level position for those willing to learn and grow in the automotive service industry!

WHAT WE OFFER:

• 401(k)
• Health insurance
• Vision insurance
• Paid Time Off
• Paid Group Term Life Insurance

SCHEDULE:

• 8-hour shift
• Weekend availability

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sit and/or stand interchangeably throughout the day.

Sit and/or stand for long periods at a time.

Use hands, fingers and arms continually, frequently and throughout the day.

Bend, crouch, crawl, stoop and kneel continually, frequently and throughout the day.

Pick-up, lift and carry items that may exceed 50 pounds.

Operate and drive vehicles or equipment in a safe manner.