Service Advisor

Tesla; West Palm Beach (FL); On-site; USD 65,000 - 160,000; Full time

Job summary

Tesla is seeking a dedicated Service Advisor to enhance customer satisfaction while supporting their innovative vehicle service operations. This entry-level role involves understanding customer concerns, providing technical support, and managing appointments efficiently, all while promoting a welcoming experience concerning cutting-edge electric vehicle technology.

Benefits

Medical plan options with $0 payroll deduction

401(k) with employer match

Employee discounts and perks program

Flexible Spending Accounts

Paid Holidays and Vacation time

Qualifications

• Knowledge of vehicle maintenance and repair methods.
• Strong communication skills to provide precise estimates.
• Proficiency in Dealer Management System(s) and MS Office.

Responsibilities

• Provide exceptional customer service to address inquiries.
• Assess technical issues and explain service needs to customers.
• Document service details accurately and manage multiple appointments.

Skills

Customer Service

Technical Knowledge

Problem-solving

Communication

Time Management

Education

Valid driver’s license

Tools

Dealer Management System(s)

MS Office

Outlook

Job description

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What To Expect
Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

What You'll Do

Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers

Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible

Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed

Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail

Conduct transactions, guide customers through corrections, and summarize repair work performed

Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up

Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

What You'll Bring

Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques

Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner

Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team

Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations

Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines

Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies

Valid driver’s license required

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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