Work at Home Customer Service Advisor (Indiana residents)

Morley; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in health insurance services is seeking a full-time customer service representative. This role involves assisting customers with inquiries about benefits and eligibility, answering questions, and educating clients on relevant policies. The position offers a starting salary at $13 per hour, comprehensive training, and significant opportunities for career growth in a supportive environment.

Benefits

Paid time off

Comprehensive training

Leadership development program

Qualifications

• Two or more years of customer service experience in call centers, retail, or similar.
• Typing speed of 30+ words per minute.
• Excellent spoken and written communication skills.

Responsibilities

• Research and resolve customer and health care provider questions.
• Document details of each interaction in the tracking system.
• Educate customers and team members on policies and procedures.

Skills

Communication

Multitasking

Time Management

Education

High school diploma or equivalent

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary starts at $13 per hour
- Full-time role with strong benefits package
- Flexibility with paid time off
- Comprehensive training provided
- Leadership development program available to help you grow your career
- Supportive and knowledgeable team in a positive, empowering work environment

What to Expect (Job Responsibilities):
- Research, process, and resolve customer and health care provider questions about benefits, insurance eligibility, payments, and quality-care issues
- Relay detailed information to customers, managers, and clients
- Initiate status reports or service recovery letters to inquirers
- Educate new and existing customers and team members on relevant policies and procedures
- Document details of each interaction in the tracking system to maintain organized records

What is Required (Qualifications):
- High school diploma or equivalent
- Two or more years of customer service experience in call centers, retail, restaurant, or similar roles
- Typing speed of 30+ words per minute
- Excellent communication skills, both spoken and written
- Ability to work in an ever-changing environment with strong multitasking and time management skills

How to Stand Out (Preferred Qualifications):
- Experience in medical claims reimbursements or medical billing
- Knowledge of health insurance terminology and healthcare policies
- Familiarity with customer service techniques

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