Work at Home Customer Service Advisor (Wisconsin Residents)

Morley; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading health insurance firm seeks customer service representatives to assist clients with health insurance inquiries. You will provide solutions and support for benefits-related questions in a supportive and flexible work environment. This position also offers comprehensive benefits and opportunities for career growth.

Benefits

Comprehensive benefits package including medical, dental, and vision coverage

Flexible paid time off and work-from-home options

Leadership development program

Qualifications

• Minimum of two years of customer service experience.
• Ability to type at least 30 words per minute.
• Excellent communication and organizational skills.

Responsibilities

• Assist customers with inquiries related to health insurance and benefits.
• Document interaction details in the tracking system.
• Provide timely solutions through phone calls, chats, and emails.

Skills

Communication

Organizational Skills

Education

High school diploma or equivalent

Job description

Employer Industry: Health Insurance Services

Why consider this job opportunity:
- Salary starts at $13 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- Flexible paid time off and work-from-home options
- Leadership development program to support career growth
- Supportive and knowledgeable team environment
- Positive and empowering work atmosphere

What to Expect (Job Responsibilities):
- Assist customers, healthcare providers, and beneficiaries with inquiries related to health insurance and benefits
- Research and resolve questions about insurance eligibility, payments, and quality-care issues
- Document interaction details in the tracking system to maintain organized records
- Relay information to customers and route inquiries as needed
- Provide timely and accurate solutions through phone calls, chats, and emails

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of two years of customer service experience, including call center, retail, or hospitality
- Ability to type at least 30 words per minute
- Excellent communication and organizational skills
- Must be able to work scheduled shifts, including potential weekends

How to Stand Out (Preferred Qualifications):
- Experience in medical claims reimbursements or medical billing
- Familiarity with health insurance terminology and policies
- Knowledge of customer service techniques and best practices
- Demonstrated ability to analyze detailed information and resolve complex issues

#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits

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