Service Advisor

SouthWest Nissan; Weatherford (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Comprehensive health, dental, and vision insurance

Paid vacations

Employee discounts on vehicles, parts, and service

Ongoing training and professional growth opportunities

Job summary

A leading automotive service provider in Weatherford, TX is looking for a highly motivated Service Advisor to join their professional team. This role focuses on enhancing customer experiences by acting as a liaison between customers and the service department. Responsibilities include greeting customers, documenting service needs, coordinating repairs, and maintaining communication about vehicle statuses. Ideal candidates will have a background in automotive service advising and strong interpersonal skills. Competitive compensation, health benefits, and ongoing training provided.

Qualifications

• Prior experience in automotive service advising or related customer service role preferred.
• Ability to explain technical details in a customer-friendly manner.
• A valid driver’s license with a clean driving record.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A valid driver’s license with a clean driving record.

Responsibilities

• Greet customers professionally to ensure a positive first impression.
• Identify and document customer service needs and concerns.
• Communicate recommended maintenance and repair services.
• Coordinate with service technicians for timely vehicle repairs.
• Provide updates to customers on their vehicle status.
• Review completed service work with customers and ensure satisfaction prior to delivery.
• Maintain accurate records in accordance with dealership and manufacturer standards.

Skills

Interpersonal and communication skills

Organizational skills

Proficiency with service management systems

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

DMS software

Job description

Location: SouthWest Nissan – Weatherford, TX

SouthWest Nissan, a proud member of the Gilchrist Automotive Group, is seeking a highly motivated and customer-focused Service Advisor to join our professional service team. The Service Advisor plays a key role in delivering an exceptional customer experience by serving as the primary liaison between customers and the service department.

Key Responsibilities

Greet customers in a professional and courteous manner, ensuring a positive first impression.

Accurately identify and document customer service needs and concerns.

Clearly communicate recommended maintenance and repair services, pricing, and estimated completion times.

Coordinate with service technicians to ensure timely and efficient vehicle repairs.

Provide regular updates to customers on the status of their vehicles.

Review completed service work with customers and ensure satisfaction prior to delivery.

Maintain accurate records in accordance with dealership and manufacturer standards.

Qualifications

Prior experience in automotive service advising or a related customer service role preferred.

Strong interpersonal and communication skills with the ability to explain technical details in a customer-friendly manner.

Proficiency with dealership service management systems.

Strong organizational skills and the ability to manage multiple tasks simultaneously.

A valid driver’s license with a clean driving record.

Competitive compensation plan (base salary plus commission/bonus opportunities).

Comprehensive health, dental, and vision insurance.

Paid vacations.

Employee discounts on vehicles, parts, and service.

Ongoing training and opportunities for professional growth.

About SouthWest Nissan

SouthWest Nissan is dedicated to providing our customers with outstanding service and care. As part of the Gilchrist Automotive Group, we are committed to excellence, integrity, and developing long-term relationships with both our customers and employees.

Apply Today

If you are a dedicated professional seeking to advance your career in the automotive industry, we invite you to apply.

Please submit your resume to [insert application email/ATS link here]
Or apply in person at 3050 Fort Worth Highway, Weatherford, TX 76087.