Service Advisor

Uftring Chevrolet, Inc.; Pekin (IL); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Career progression

Paid time off

Medical, dental, vision insurance

401(k) Plan with company participation

Employee vehicle/service discounts

Job summary

Uftring Auto Group in Pekin, IL, is hiring for a Service Advisor to be the link between customers and the service department. You will communicate with customers, schedule appointments, document services and follow up on status, with pay based on experience and an expected yearly salary of $60,000.

The role requires strong communication, listening skills, and knowledge of automotive operations; a valid IL driver's license is essential.

Qualifications

• Knowledge of automotive operations and telephone techniques.
• Excellent communication and listening skills.
• Organized and accurate in documenting services and payments.
• Sales experience is preferred; customer service experience is a plus.
• Must have a valid IL driver’s license with an acceptable driving record.

Responsibilities

• Communicating with customers - explaining repairs, answering questions, and providing estimates.
• Scheduling appointments - working with customers to prioritize repairs and schedule service times.
• Documenting services – recording all services that were approved or declined.
• Processing payments – handling orders, invoices, and payments.
• Following up with customers – keeping customers updated on the status of their vehicles.
• Responsible for quality control - ensuring that the work is completed as requested.

Skills

Sales experience

Customer service experience

Communication skills

Listening skills

Organization

Automotive knowledge

Valid IL driver's license

Job description

The Uftring Auto Group is hiring for our award-winning service team!

We have a thorough but FAST hiring process!

The Service Advisor is the link between the customer and the service department, insuring that the customer’s needs are met and that the work is done correctly. They will communicate with customers, schedule appointments, follow up with customers, and document services.

PAY IS BASED ON EXPERIENCE. EXPECTED SALARY PER YEAR IS $60,000.

BE OUR NEXT SUCCESS STORY!The Uftring Auto Group values its team members and is committed to their success by ensuring that they have the resources and opportunities to gain experience with us!

KEY RESPONSIBILITIES:

• Communicating with customers - explaining repairs, answering questions, and providing estimates.
• Scheduling appointments - working with customers to prioritize repairs and schedule service times.
• Documenting services – recording all services that were approved or declined.
• Processing payments – handling orders, invoices, and payments.
• Following up with customers – keeping customers updated on the status of their vehicles.
• Responsible for quality control - ensuring that the work is completed as requested.

QUALITIES FOR SUCCESS:

• Positive and outgoing person with excellent listening skills.
• Sales experience is preferred. Customer service experience is a plus.
• Must have excellent communication and listening skills and be organized and accurate.
• Knowledge of automotive operations and knowledge of appropriate telephone techniques.
• Neat, professional appearance.
• Must possess a valid IL driver’s license with an acceptable driving record

“The sure way to miss success is to miss the opportunity.” – Victor Chasles.

SCHEDULE:

• Monday through Friday from 7:00 a.m. until 5:00 p.m.
• Every 6th Saturday from 7:30 a.m. until 12:00 p.m.

COMPENSATION AND BENEFITS:

• The expected salary per year is $60,000.00.
• Career Builder Bonus and Incentive Programs for qualifying positions.
• We have a solid and stable reputation – we have been in business for over 40 years and we’re still growing!
• Great opportunities for advancement – we promote from within!
• Attractive Vacation and Paid Time Off – with PTO available within the first year of employment.*
• Paid time off for bereavement.*
• Medical, dental, vision, life, short term disability and Teladoc insurance plans – with Company participation.
• 401(k) Plan with Company participation.
• Attractive employee discounts on vehicles, parts, and services.

*See Team Member Handbook and Policies for full details. MISC

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.