Service Advisor

Flippa.com; Village of Nichols (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Service Advisor to join their award-winning team in Nichols, NY. This role offers excellent earning potential and opportunities for growth in a fast-paced environment. The ideal candidate will have strong communication skills and a positive attitude, dedicated to exceeding customer expectations. You will play a crucial role in customer interactions, assisting with their needs, and promoting products and services. If you are motivated and enjoy working with people, this is the perfect opportunity for you to make a difference in the RV industry.

Benefits

Medical/Dental/Vision Insurance

401K and Employer Match Program

PTO and Sick Time

Voluntary Benefit Program

Employee Referral Program

Employee Discount

RV Borrowing Program

Qualifications

• 2+ years of experience preferred in a customer-facing role.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Greet and maintain positive rapport with customers.
• Estimate repair costs and prepare itemized service orders.
• Follow up with customers to ensure satisfaction.

Skills

Customer Service

Communication Skills

Sales Skills

Problem Solving

Job description

Company: Wilkins Recreational Vehicles
Position Title: Service Advisor
Location: Nichols, NY 13812

We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything.

Salary Range:

• $55,000.00 - $65,000.00 annually.

Benefits:

• Medical/Dental/Vision Insurance with multiple options
• 401K and Employer MatchProgram
• PTO and Sick Time
• Voluntary Benefit Program
• Employee Referral Program
• Employee Discount
• RV Borrowing Program

Position Responsibilities:

• Greets, establishes, and maintains a positive rapport with customers.
• Assist customers in determining needs. Promotes our products and services accordingly
• Estimate cost of repair and prepares itemized service order.
• Initiates service orders, secures customer’s signature, and closes when completed
• Develops a keen understanding of all our products and services.
• Understands effective service sales processes and actively seeks sales opportunities to grow financial sustainability.
• Maintains good communication with customers and follows up after work is completed to ensure satisfaction.
• Understands customer’s needs, committed to exceed customer expectations every day.
• Complies with all company policies and procedures.

Job Requirements:

• A minimum of 2 years’ experience is preferred but not required.
• Motivated individual who enjoys working in a fast-paced environment.
• Professional appearance.
• Strong communication skills.
• Positive attitude, strong work ethic, professional conduct.

We are the #1 RV Dealer in New York!

Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania.