Service Advisor

US Lawns; Village of Farmingdale (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Sick Leave

401(k)

Paid Time Off (PTO)

Competitive Pay Plans

Employee Discount program

Employee Assistance programs

Employee Referral Program

Job summary

Atlantic Auto Group in New York State seeks a motivated Sales Service Advisor to deliver exceptional customer service and sales support throughout the customer journey. You will interpret symptoms, explain repairs in plain language, and schedule service while aiming to grow sales and CSI scores.

The role requires strong computer skills (Reynolds/ADP, MPI familiarity), a polished appearance, and a clean NY driver’s license.

Qualifications

• Must understand the sales process for advising service customers about car repairs.
• Fluency with Reynolds and Reynolds or ADP; basic Microsoft Office; internet proficiency.
• Highly organized with excellent communication; professional appearance and punctuality.
• Valid and clean NY state driver’s license; pass drug test and background check.
• Outgoing personality; proven ability to build relationships and CSI scores.

Responsibilities

• Interprets customer symptoms and clarifies problems so mechanics can repair correctly.
• Translates technical terms into customer-friendly language; schedule service.
• Verify warranty coverage and develop estimates for materials, labor, and deductibles.
• Prepare repair orders and manage customer expectations for cost and completion.
• Ensure documentation compliance and adherence to safety policies.
• Greet customers in the service area with a friendly, professional attitude.
• Confirm appointments and collect relevant customer details (name, VIN, mileage, etc.).
• Perform additional duties as assigned.

Skills

Sales process

Reynolds & Reynolds / ADP

Microsoft Office

CSI scores

Driver's license NY

Communication

Background check

People person

Tools

MPI

Manufacturer websites

Job description

We are seeking a motivated and experienced Service Advisor to join our team. As a Sales Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients. The Sales Service Advisor plays a crucial role in enhancing customer satisfaction and driving sales growth within the organization. This position involves engaging with customers to understand their needs and providing tailored solutions that align with our product offerings. The advisor will be responsible for maintaining strong relationships with clients, ensuring they receive exceptional service throughout their purchasing journey. By effectively communicating product benefits and addressing any concerns, the Sales Service Advisor will contribute to the overall success of the sales team. Ultimately, this role is pivotal in fostering customer loyalty and achieving sales targets.

Minimum Qualifications

• Must fully understand the sales process involved with advising service customers about how to repair and maintain their cars properly
• Must be computer savvy, including fluency with Reynolds and Reynolds or ADP, basic Microsoft Office knowledge, internet proficiency, and familiarity with state-of-the-art automotive computer software (such as MPI, manufacturer’s websites, etc.); Reynolds and Reynolds experience is a huge plus.
• Must be highly organized with excellent communication skills
• Professional appearance and demeanor
• Must have an excellent attendance record and a commitment to being on time
• Must have a valid and clean NY state driver’s license
• Must be able to pass a drug test and a background check
• Must have an outgoing personality (a "people person")
• Must demonstrate expertise in developing relationships and providing excellent CSI scores

Responsibilities:

• Interprets the customer\'s description of symptoms
• Clarifies the description of problems, so the mechanic can repair the problem correctly
• Translates complicated terminology into language the customer can understand
• Works with our customers to schedule service
• Verifies warranty and service contract coverage
• Develops estimates by costing materials, supplies, and labor, including deductibles, and sets expectations for cost and completion
• Prepares repair orders
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Arranges service or repair and sets expectations for cost and completion
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and follows regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Greets all customers entering the service area with a friendly, professional attitude
• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
• Performs other duties as assigned

If you are a results-driven individual with a passion for sales and customer service, we encourage you to apply for the Sales Service Advisor position. Join our team and help us deliver exceptional service and drive sales growth in 2025 and beyond.

Schedule 5 Day Work Week - 7:30 am - 5 pm (4 days Mon-Fri and 1 Saturday)

Looking for a candidate who can work 4 Weekdays and Saturday

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac. With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience,ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they\'re team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.

OUR BENEFITS

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to ourfull-timeemployees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.