Service Advisor

US Lawns; Village of Valley Stream (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Sick Leave

401(k)

Paid Time Off

Competitive Pay Plans

Employee Discount Program

Employee Assistance

Employee Referral Program

Job summary

Atlantic Auto Group in Long Island seeks a motivated Service Advisor to join our service team. You will provide exceptional customer service, explain repair options, and support sales by recommending services that meet client needs.

Responsibilities include interpreting symptoms, preparing estimates, scheduling service, verifying warranties, and ensuring accurate documentation, while maintaining a professional image and strong CSI scores in a fast-paced dealership environment.

Qualifications

• Must understand the sales process for advising service customers on car repair and maintenance.
• Proficient with Reynolds & Reynolds or ADP and modern automotive software.
• Highly organized with strong communication skills.
• Professional appearance and dependable attendance.
• Valid NY driver's license and clean record.
• Able to pass drug test and background check.
• Outgoing personality with ability to build relationships and achieve CSI scores.

Responsibilities

• Interprets the customer's description of symptoms.
• Clarifies problems for the mechanic so proper repair can be performed.
• Translates technical terms into customer-friendly language.
• Schedules service and verifies warranty/contract coverage.
• Develops estimates by costing materials, supplies, and labor, including deductibles.
• Prepares repair orders and schedules service by phone or in person.
• Arranges service or repair and sets cost and completion expectations.
• Makes repair recommendations and manages delivery of repairs.
• Ensures documentation is complete and complies with safety regulations and standards.
• Attends staff meetings and trainings as required.
• Greets customers entering the service area with a professional demeanor.
• Verifies customer appointments and relevant information (name, VIN, mileage, etc.).
• Performs other duties as assigned

Skills

Sales process

Customer relations

CSI focus

Tools

Reynolds & Reynolds

ADP

MPI

Job description

Job Description

We are seeking a motivated and experienced Service Advisor to join our team. As a Sales Service Advisor, you will be responsible for providing exceptional customer service and sales support to our clients. The Sales Service Advisor plays a crucial role in enhancing customer satisfaction and driving sales growth within the organization. This position involves engaging with customers to understand their needs and providing tailored solutions that align with our product offerings. The advisor will be responsible for maintaining strong relationships with clients, ensuring they receive exceptional service throughout their purchasing journey. By effectively communicating product benefits and addressing any concerns, the Sales Service Advisor will contribute to the overall success of the sales team. Ultimately, this role is pivotal in fostering customer loyalty and achieving sales targets.

Minimum Qualifications

• Must fully understand the sales process involved with advising service customers about how to repair and maintain their cars properly
• Must be computer savvy, including fluency with Reynolds and Reynolds or ADP, basic Microsoft Office knowledge, internet proficiency, and familiarity with state-of-the-art automotive computer software (such as MPI, manufacturer’s websites, etc.); Reynolds and Reynolds experience is a huge plus.
• Must be highly organized with excellent communication skills
• Professional appearance and demeanor
• Must have an excellent attendance record and a commitment to being on time
• Must have a valid and clean NY state driver's license
• Must be able to pass a drug test and a background check
• Must have an outgoing personality (a "people person")
• Must demonstrate expertise in developing relationships and providing excellent CSI scores

Responsibilities

• Interprets the customer's description of symptoms
• Clarifies the description of problems, so the mechanic can repair the problem correctly
• Translates complicated terminology into language the customer can understand
• Works with our customers to schedule service
• Verifies warranty and service contract coverage
• Develops estimates by costing materials, supplies, and labor, including deductibles, and sets expectations for cost and completion
• Prepares repair orders
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
• Arranges service or repair and sets expectations for cost and completion
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
• Ensures that required documentation is complete and follows regulations and standards
• Complies with and enforces all safety policies and procedures
• Attends all staff meetings, trainings, and educational classes as required
• Greets all customers entering the service area with a friendly, professional attitude
• Verifies customer appointments and all relevant customer information (name, VIN, tag number, mileage, etc.)
• Performs other duties as assigned

Schedule

Schedule 5 Day Work Week - 7:30 am - 5 pm (4 days Mon-Fri and 1 Saturday)

Looking for a candidate who can work 4 Weekdays and Saturday

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties. As Atlantic continues to add new locations, finding new employees is a major priority.

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels.

Atlantic is renowned for offering new opportunities to people with some automotive experience,ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities.

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to Atlantic and to help us build a better business.

OUR BENEFITS

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to ourfull-timeemployees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.