HVAC Lead Service Technician

Stark Tech; Bow (NH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Employer 401(k) with match

PTO and career development

Job summary

Stark Tech is seeking an HVAC Lead Service Technician to oversee field operations for HVAC systems and generators in the New Hampshire area. You will coordinate scheduling, liaise with customers, and ensure safety and quality on every job.

The ideal candidate will have at least two years in HVAC field service and two years in a lead role, with strong troubleshooting and communication skills to keep projects on track and customers well-informed.

Qualifications

• Minimum two (2) years of field experience in HVAC service.
• At least two (2) years serving as a Lead Technician.
• Proven ability to troubleshoot, maintain, and repair HVAC systems and generators.
• Strong communication and organizational skills.

Responsibilities

• Perform preventative maintenance, inspections, system start-ups, and emergency repairs for HVAC systems and generators.
• Serve as the main point of contact for customers regarding scheduled work, progress, and field operations.
• Ensure all work meets design specifications, safety standards, and contractual deadlines.
• Identify and communicate potential delays or resource needs promptly to project management.
• Maintain accurate documentation and service records.
• Promote and follow safe work practices at all times.

Skills

HVAC field service

Troubleshooting

Customer communication

Leadership

Safety compliance

Tools

Generators

Job description

The HVAC Lead Service Technician plays a crucial role in field service operations, ensuring the safe and efficient functioning of heating, ventilation, and air conditioning (HVAC) systems for a diverse clientele. Leveraging extensive hands-on experience, this professional is responsible for carrying out preventative maintenance, conducting thorough inspections, managing system start-ups, and performing emergency repairs as required. The HVAC Lead Service Technician is essential in upholding client satisfaction by delivering reliable service and maintaining open lines of communication with both customers and project management teams.

In this dynamic position, the HVAC Lead Service Technician acts as the central communication link between the project management team and the customer. This involves providing regular updates on scheduled work, addressing queries regarding ongoing field operations, and reporting progress to ensure that all parties remain informed. The technician is tasked with overseeing daily field activities, coordinating team efforts to meet contractual deadlines, and proactively identifying and communicating any potential delays or requirements for additional resources or corrective measures.

With at least two years of direct field experience and a minimum of two years in a lead technician capacity, the HVAC Lead Service Technician brings a wealth of technical expertise to troubleshooting, maintaining, and repairing HVAC systems and associated equipment such as generators. Their strong diagnostic capabilities allow them to respond effectively to emergency service calls and to commission new systems with confidence. This role demands a steadfast commitment to safety standards and best practices, ensuring that all work is conducted with an emphasis on workplace safety and compliance with industry regulations.

Success in this role hinges on exceptional communication and organizational skills, as the HVAC Lead Service Technician must routinely coordinate multiple tasks, manage service schedules, and maintain accurate records of work performed. Their customer-focused approach helps to build trust, foster long-term client relationships, and reinforce the company's reputation for quality service. The technician's ability to swiftly identify and resolve technical challenges, combined with a dedication to excellence and a proactive mindset, ensures that service commitments are met and customer expectations are exceeded.

The HVAC Lead Service Technician is integral to the mission of companies like Stark Tech, which is recognized as a leader in facilities and energy solutions. Employees benefit from working in a forward-thinking organization that prioritizes sustainable practices and innovative technologies to drive energy efficiency. The company invests in its workforce through competitive benefits, market-leading medical coverage, generous paid time off, and robust retirement savings options, fostering an environment where employees can thrive professionally and personally.

HVAC Lead Service Technician - Summary

• Key role in delivering field service for HVAC systems, including maintenance, repair, inspections, and emergency response.
• Acts as the primary liaison between the project management team and customers, ensuring clear communication and service delivery.
• Coordinates daily field operations and ensures projects stay on schedule.
• Upholds a high standard of safety, quality, and customer service.

Duties & Responsibilities

• Perform preventative maintenance, inspections, system start-ups, and emergency repairs for HVAC systems and generators.
• Serve as the main point of contact for customers regarding scheduled work, progress, and field operations.
• Ensure all work meets design specifications, safety standards, and contractual deadlines.
• Identify and communicate potential delays or resource needs promptly to project management.
• Maintain accurate documentation and service records.
• Promote and follow safe work practices at all times.

Salary & Benefits

• Competitive compensation based on experience and expertise.
• Market-leading medical, dental, and vision coverage.
• Generous employer HSA contributions and wellness programs.
• 401(k) retirement plan with employer match.
• PTO and career development opportunities.
• Positive, supportive team environment.

Qualifications & Requirements

• Minimum two (2) years of field experience in HVAC service.
• At least two (2) years serving as a Lead Technician.
• Proven ability to troubleshoot, maintain, and repair HVAC systems and generators.
• Strong communication and organizational skills.
• Demonstrated ability to coordinate field activities and meet deadlines.
• Commitment to safe work practices and customer satisfaction.

Ideal Candidate Snapshot

• Experienced in HVAC field service with leadership or supervisory background.
• Excellent problem-solving and troubleshooting abilities.
• Clear communicator, adept at customer interaction and project coordination.
• Safety-conscious and quality-driven professional.
• Motivated to work in a dynamic, team-oriented environment.

Other Relevant Information

• The HVAC Lead Service Technician role offers the opportunity to work with cutting-edge technologies in the facilities and energy solutions sector.
• Stark Tech is recognized for its commitment to employee well-being, as demonstrated by its Mployer's 2026 Great Employee Benefits designation.

Stark Tech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.