Service Advisor

C. Harper Auto Group; Vernon (Wyoming County); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

401(k) with company contribution

Pro-rated PTO after 91 days

Disability and life insurance

Career growth opportunities

Job summary

C. Harper Auto Group's Ford/KIA dealership is seeking a highly skilled and customer-focused Service Advisor to join our dynamic team.

The successful candidate will be the primary point of contact for customers, accurately diagnosing vehicle service needs and delivering exemplary service. This role requires proven experience as a service advisor and a valid commercial driver's license, with the ability to manage service progress, communicate updates, and help maximize service and repair sales.

Qualifications

• Education: High school diploma or equivalent is required.
• Licensing: A valid driver’s license with a clean driving record is mandatory.
• Training and Experience: Accredited training in service advisor skills, customer satisfaction, and quality control, with at least 2 years in a service advisor role.

Responsibilities

• Engage with customers to understand repair and service requirements.
• Build trust-based relationships to enhance customer satisfaction.
• Uphold company standards for professional conduct and ethics.
• Monitor progress of serviced vehicles and update customers regularly.
• Drive profitability by promoting service and repair sales and retail promotions.
• Supervise technicians to ensure timely work, accurate parts ordering, and efficiency.
• Oversee quality checks and final inspections to meet customer expectations.
• Contribute to development and refinement of service procedures.

Skills

Communication skills

English proficiency

Customer service

Multitasking

Technology proficiency

Education

High school diploma or equivalent

Accredited training in service advisor skills

Job description

Job Summary:

The C. Harper Auto Group's Ford/KIA dealership is seeking a highly skilled and customer-focused Service Advisor to join our dynamic team. The successful candidate will bring proven experience in automotive service advising and must be an experienced advisor, coupled with a valid commercial driver’s license. In this role, you will be the primary point of contact for our valued customers, responsible for accurately diagnosing their vehicle service needs, delivering exemplary customer service, and ensuring that all repairs and services meet the highest standards of quality and efficiency.

C. Harper's Exceptional Benefits Include:

• Competitive Compensation Packages: Our pay plans are designed to reward excellence, with opportunities to exceed industry-standard salaried pay and commission percentages for advisors who consistently perform above expectations.

• Comprehensive Health Coverage: Full Medical, Dental, and Vision Insurance, including a Medical Insurance Plan Option available at no cost to employees.

• Retirement Savings Plan: Benefit from our 401k Plan with an Annual Company Contribution to help secure your financial future.

• Paid Time Off: Enjoy Pro-Rated Paid Time Off, starting on your 91st day of employment, to maintain a healthy work-life balance.

• Disability and Life Insurance: Short Term Disability and Life Insurance Coverage at no cost to employees, with additional Buy Up Options available through Aflac & American Fidelity.

• Career Growth Opportunities: As a family-owned business with over 41 years of local trust, we are committed to fostering professional growth and promotion from within.

Key Responsibilities:

• Customer Interaction: Engage with customers to thoroughly understand their vehicle repair and service requirements, ensuring a clear and accurate communication of needs.

• Customer Service Excellence: Enhance customer satisfaction by building strong, trust-based relationships, ensuring that every interaction reflects our commitment to excellence.

• Standards and Compliance: Uphold and promote the company’s standards for ethical business practices, maintaining a professional image, orderliness, and strong relationships with both employees and the community.

• Process Management: Monitor the progress of each vehicle under service, ensuring that customers are regularly updated on the status and any changes to the service timeline.

• Sales Optimization: Drive profitability by maximizing service and repair sales, effectively executing retail promotions, and identifying opportunities for additional services.

• Technical Oversight: Supervise the work of technicians, ensuring that they adhere to time management best practices, accurate parts ordering, and timely job completion.

• Quality Assurance: Take a hands-on approach to quality control, overseeing and participating in final inspections to guarantee that all services meet or exceed customer expectations.

• Process Improvement: Contribute to the ongoing development and refinement of standard operating procedures, ensuring that our service processes are continuously optimized for efficiency and effectiveness.

Qualifications:

• Education: High school diploma or equivalent is required.

• Licensing: A valid driver’s license with a clean driving record is mandatory.

• Training and Experience: Accredited training in service advisor skills, customer satisfaction, and quality control, along with demonstrated experience in an automotive service advisor role. (2 years minimum in a similar Service Advisor position.)

• Communication Skills: Strong proficiency in reading, writing, and speaking English, with the ability to convey technical information clearly and effectively to customers and team members.

• Focus and Efficiency: Ability to concentrate and achieve tasks in a fast-paced environment, even when faced with frequent interruptions.

• Multitasking and Technology: Excellent multitasking abilities and proficiency in the use of computers and business machines are essential.

About Us:

C. Harper represents a diverse array of leading automotive brands across multiple dealerships, including Chevy, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. Our legacy of over 41 years is built on a foundation of honesty, integrity, loyalty, and charitable giving. At C. Harper, we treat everyone customers, employees, and community members as part of our extended family. This commitment to family values is what sets us apart and has been instrumental in our continued success.

Equal Opportunity Employment:

C. Harper Auto Group is an equal opportunity employer. We are dedicated to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.