Service Concierge

Charperchevy; Vernon (Wyoming County); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Insurance coverage

401(k) plan

Paid time off

Short-term disability

Life insurance

Family culture

Job summary

C. Harper Auto Group, Vernon, is seeking a Service Concierge to coordinate vehicle pick-ups, oversee maintenance appointments, and ensure timely vehicle returns. You will be the face of customer service, delivering a seamless automotive experience with a smile.

We offer competitive pay, growth opportunities, comprehensive benefits, and a team-centered culture in our service department.

Qualifications

• Proven leadership and ability to take initiative in a fast-paced environment.
• Strong customer service mindset with professional communication.
• Reliable, punctual and detail-oriented with accurate record keeping.

Responsibilities

• Vehicle transportation between homes and dealership, safely and professionally.
• Interact with customers to ensure a positive experience during pick-ups/drop-offs.
• Utilize Driver Q App and related tech to manage pickups and returns.
• Prepare vehicles for delivery including cleaning and final inspection.
• Document movements and services accurately for coordination.
• Follow safety protocols and traffic laws during transportation.
• Deliver exceptional customer service and support service team.
• Collaborate with service team to assist with duties as needed.

Skills

Leadership Abilities

Customer Service

Communication Skills

Reliability

Attention to Detail

Education

High school diploma or equivalent

Tools

Red Cap

Outlook

Google Sheets

Job description

Are you passionate about delivering exceptional customer service and ensuring a seamless automotive experience? The C. Harper Auto Group is looking for a dedicated and self-motivated Service Concierge to join our team. In this pivotal role, you’ll be the face of our customer service operations, helping clients navigate the service process by coordinating vehicle pick-ups, overseeing maintenance appointments, and ensuring timely vehicle returns. As a Service Concierge, you’ll play a key role in enhancing our customers' overall experience by delivering top-tier service with a smile.

Why C. Harper Auto Group?

For over 41 years, we’ve built a reputation for excellence in the automotive industry, serving as a trusted name across multiple brands including Chevrolet, Buick, GMC, Cadillac, Ford, Chrysler, Dodge, Jeep, Ram, KIA, and Honda. We take pride in our family-owned, community-centered approach to business. When you join C. Harper Auto Group, you become part of a supportive, inclusive work environment where your career can thrive.

What We Offer:

• Competitive Compensation: We offer pay rates that exceed industry standards for customer service roles, with numerous opportunities for growth and advancement throughout your first year and beyond.
• Career Advancement: Our rapid promotional track rewards exceptional work ethic and performance. You can accelerate your career by taking advantage of growth opportunities.
• Comprehensive Insurance Coverage: Full medical, dental, and vision insurance options, including a no-cost medical plan for employees.
• 401(k) Plan: Secure your financial future with annual company contributions to your retirement plan.
• Paid Time Off: Enjoy pro-rated paid time off starting on your 91st day of employment.
• Short-Term Disability: Receive coverage at no cost, with additional options available through Aflac & American Fidelity.
• Life Insurance: Complimentary life insurance with options to purchase additional coverage.
• Family-Oriented Culture: Be a part of a family-owned business that has been a staple in the community for over four decades. You’ll work in a supportive environment that feels like family.

Key Responsibilities:

• Vehicle Transportation: Safely and professionally transport customer vehicles between their homes and our dealership.
• Customer Interaction: Create a positive, professional experience during vehicle pick-ups and drop-offs, ensuring customers feel valued.
• Technology Utilization: Use the Driver Q App to efficiently manage vehicle pick-ups and returns.
• Vehicle Preparation: Ensure that every vehicle is delivered in pristine condition by completing tasks such as washing, vacuuming, and performing final inspections.
• Accurate Documentation: Maintain precise records of all vehicle movements and services performed to ensure seamless coordination.
• Safety Compliance: Adhere to all traffic laws and dealership safety protocols to ensure the secure transportation of vehicles.
• Exceptional Customer Service: Address customer needs promptly and professionally to enhance satisfaction and loyalty.
• Team Collaboration: Work closely with the service team to coordinate vehicle pick-ups, deliveries, and assist with additional duties as required.

Qualifications:

• Leadership Abilities: Proven ability to take initiative and lead tasks effectively.
• Customer Service Expertise: Strong interpersonal skills with a passion for delivering outstanding customer service.
• Technical Proficiency: Experience with Red Cap, Outlook, and Google Sheets is preferred.
• Positive Attitude: A can-do spirit with an outgoing, friendly personality.
• Education: High school diploma or equivalent required.
• Driving Skills: Confident driving various vehicle makes, models, and sizes.
• Reliability: Dependable and punctual, with reliable transportation to and from work.
• Driver's License: Valid driver’s license with a clean driving record.
• Communication Skills: Excellent verbal and written communication abilities.
• Attention to Detail: A meticulous approach to handling customer and employer information.
• Physical Stamina: Ability to spend most of the day driving and performing tasks related to vehicle preparation and transport.
• Adaptability: Thrive in a fast-paced environment with changing schedules and priorities.

Equal Opportunity Employer:

C. Harper Auto Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.