Service Advisor

Blue Compass RV Albany; Town of Colonie (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off and paid holidays

401K

Pet Insurance

Employee Assistance Program (EAP)

Ongoing Training and Development Programs

Structured Career Path

Job summary

Blue Compass RV Albany is seeking a Service Advisor to deliver exceptional customer experience. In this role, you will be the liaison between customers and technicians, providing clear communication and accurate service recommendations. The ideal candidate has 1+ years in service advising or related fields, excellent sales and communication skills, and a team-oriented mindset. Compensation ranges from $80k-$100k plus commission, with comprehensive benefits including health insurance and 401K.

Qualifications

• Strong sales mentality with ability to recommend and close additional services.
• Excellent communication skills both verbal and written.
• Proven ability to navigate customer concerns.
• Ability to multitask and stay organized in a fast-paced environment.
• Solid computer skills and ability to navigate service systems.

Responsibilities

• Serve as the primary point of contact for customers.
• Build relationships with customers and identify service needs.
• Provide accurate estimates for repairs and installations.
• Communicate clearly with technicians.
• Keep customers informed of repair progress.
• Address customer concerns with professionalism.
• Identify upsell opportunities to maximize revenue.
• Maintain accurate documentation and work orders.

Skills

Strong sales mentality

Excellent communication skills

Customer service

Problem-solving skills

Ability to multitask

Solid computer skills

Team-oriented mindset

Education

Minimum of 1 year of service advisor, automotive, or related experience

Valid driver’s license

Job description

THE ROLE:

The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

COMPENSATION:

$80k-$100k – salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment.

OUR BENEFITS INCLUDE:

• Medical, dental, vision, disability, FSA’s, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5‑day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities

WHAT YOU’LL DO:

• Serve as the primary point of contact for customers from service check‑in through completion
• Build relationships with customers and identify service needs with a sales‑driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution‑oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast‑paced service environment

WHAT WE ARE LOOKING FOR:

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast‑paced environment
• Strong attention to detail and follow‑up skills
• Solid computer skills and ability to navigate service systems
• Team‑oriented mindset with the ability to work closely with technicians and leadership

WHAT YOU CAN BRING TO THE TABLE:

• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem‑solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver’s license required

ABOUT US:

Blue Compass RV, based out of Fort Lauderdale, is the fastest‑growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee — you are family. We invest in our team through training, development, and clear career growth opportunities.

Equal Employment Opportunity Statement:

Blue Compass RV is an equal opportunity employer and maintains a drug‑and alcohol‑free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.