Service Advisor

Blue Compass RV; Altoona (IA); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance

401K

Paid Time Off

Ongoing Training and Development Programs

Job summary

Blue Compass RV in Altoona, Iowa is seeking a dedicated Service Advisor to enhance customer experience and drive service department success. The ideal candidate has a strong sales mentality, excellent communication skills, and a proven ability to handle customer concerns in a fast-paced environment.

This position offers a salary plus commission structure, which provides strong earning potential, along with comprehensive benefits including medical, dental, 401K, and ongoing training programs.

Qualifications

• Minimum of 1 year of service advisor or automotive-related experience preferred.
• Proven ability to navigate customer concerns and service recovery situations.
• Solid computer skills with ability to navigate service systems.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Provide accurate estimates for repairs and installations.
• Communicate clearly with technicians to ensure accurate diagnostics.

Skills

Sales mentality

Communication skills

Problem-solving skills

Attention to detail

Teamwork

Job description

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!

THE ROLE

The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians, ensuring clear communication, accurate service recommendations, and efficient workflow.

SALARY & COMPENSATION

This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance‑driven environment. $50,000‑$90,000

BENEFITS

• Medical, dental, vision, disability, FSA’s, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5‑day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities

RESPONSIBILITIES

• Serve as the primary point of contact for customers from service check‑in through completion
• Build relationships with customers and identify service needs with a sales‑driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution‑oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast‑paced service environment

QUALIFICATIONS

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast‑paced environment
• Strong attention to detail and follow‑up skills
• Solid computer skills and ability to navigate service systems
• Team‑oriented mindset with the ability to work closely with technicians and leadership

ADDITIONAL EXPERIENCE

• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem‑solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver’s license required

LOCATION

Blue Compass RV, based out of Fort Lauderdale, is the fastest‑growing RV company with over 100+ dealerships nationwide.

EEO STATEMENT

Blue Compass RV is an equal opportunity employer and maintains a drug‑ and alcohol‑free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.