Service Advisor

Blue Compass RV; Franklin (KY); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability

FSA

Life insurance

Paid time off

401K

Pet Insurance

5-day work week

EAP

Legal coverage

Identity theft protection

Referral program

Training and development

Career advancement

Job summary

Blue Compass RV in Kentucky is seeking a Service Advisor to join our team. You will be the main liaison between customers and technicians, guiding service conversations from check-in to completion and ensuring accurate recommendations.

This sales-minded role emphasizes building relationships, identifying service needs, and presenting clear estimates for repairs. The position offers a salary plus commission with strong earning potential in a fast-paced, customer-focused environment.

Qualifications

• Strong sales mindset with the ability to recommend and close additional services.
• Excellent communication skills both verbal and written.
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism.
• Ability to multitask and stay organized in a fast-paced environment.
• Strong attention to detail and follow-up skills.
• Solid computer skills and ability to navigate service systems.
• Team-oriented mindset with the ability to work closely with technicians and leadership.

Responsibilities

• Serve as the primary point of contact for customers from service check-in through completion.
• Build relationships with customers and identify service needs with a sales-driven approach.
• Provide accurate estimates for repairs and installations prior to scheduling.
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion.
• Keep customers informed of repair progress and manage expectations.
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach.
• Identify upsell opportunities to maximize service revenue.
• Maintain accurate documentation, work orders, and communication records.
• Manage multiple tasks in a fast-paced service environment.

Skills

Sales mindset

Communication

Multitasking

Customer service

Problem solving

Teamwork

Tools

CRM software

Job description

Start your journey with Blue Compass RV as we are looking for a Service Advisor to join our team!

THE ROLE: The Service Advisor plays a critical role in delivering exceptional customer experience while driving service department success. This position serves as the primary liaison between customers and technicians ensuring clear communication, accurate service recommendations, and efficient workflow.

We are looking for a sales-minded professional who can confidently guide customers through their service needs, identify additional opportunities, and handle challenging situations with professionalism and care.

This is a salary + commission-based role, offering strong earning potential for individuals who thrive in a performance-driven environment. $70,000

OUR BENEFITS INCLUDE:

• Medical, dental, vision, disability, FSA’s, and life insurance
• Paid Time Off and paid holidays
• 401K
• Pet Insurance
• 5-day work week
• Employee Assistance Program (EAP)
• Legal Coverage and Identity Theft Protection
• Referral Program
• Ongoing Training and Development Programs
• Structured Career Path with advancement opportunities

What You’ll Do

• Serve as the primary point of contact for customers from service check-in through completion
• Build relationships with customers and identify service needs with a sales-driven approach
• Provide accurate estimates for repairs and installations prior to scheduling
• Communicate clearly with technicians to ensure accurate diagnostics and timely completion
• Keep customers informed of repair progress and manage expectations
• Address customer concerns and escalated situations with professionalism, empathy, and a solution-oriented approach
• Identify upsell opportunities to maximize service revenue
• Maintain accurate documentation, work orders, and communication records
• Manage multiple tasks in a fast-paced service environment

What We Are Looking For

• Strong sales mentality with the ability to recommend and close additional services
• Excellent communication skills both verbal and written
• Proven ability to navigate customer concerns and service recovery situations with confidence and professionalism
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-up skills
• Solid computer skills and ability to navigate service systems
• Team-oriented mindset with the ability to work closely with technicians and leadership

What You Can Bring To The Table

• Minimum of 1 year of service advisor, automotive, or related experience preferred
• Previous RV or camping lifestyle experience is a plus
• Automotive or service industry background preferred
• Strong customer service and problem-solving skills
• Ability to work daily on a computer and perform internet searches as needed
• Valid driver’s license required

What We Have To Offer

Blue Compass RV, based out of Fort Lauderdale, is the fastest-growing RV company with over 100+ dealerships nationwide. We staff each dealership with the best people in the business and are known for the great care we take with both our customers and associates. You are not just an employee — you are family. We invest in our team through training, development, and clear career growth opportunities.

Blue Compass RV is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver’s license and have a good driving record.