Service Advisor

Rush-Enterprises; Tolleson (AZ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401K & stock plan

Performance incentives

Training & advancement

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment in the dealership service department.

The role requires knowledge of service processes, ability to diagnose with J-Pro, and to manage customer expectations from initial contact to vehicle return. Equal opportunity employer; competitive pay and benefits.

Qualifications

• High school diploma or GED (or equivalent).
• One year service experience or equivalent education/training.
• Manufacturer training relevant to service role.
• Valid CDL license required.
• Driving record must be insurable by company carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk-around inspection and verify information.
• Connect to J-Pro and diagnose on the spot; print report and reference service history.
• Advise customers on vehicle care per manufacturer specifications.
• Write up problems clearly on service input card; obtain customer signature.
• Set promised time based on shop workflow and communicate with foreman.
• Establish payment method and obtain credit approval if needed.
• Create repair orders and secure documentation.
• Monitor repair progress and inform customers of changes and costs.

Skills

Customer service

Communication

Education

High school diploma or GED

CDL license

Manufacturer training

Job description

Advertised Job Description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $50,000.00/Yr.

Maximum Pay Rate

USD $75,000.00/Yr.