Service Advisor

Rush Enterprises Inc.; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401K plan

Stock purchase program

Performance incentives

Job summary

Rush Truck Centers in Charlotte is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather customer details, inspect vehicles, write up problems, and coordinate with the shop to provide accurate estimates.

The role requires a high school diploma or GED, one year of service experience, manufacturer training, and a valid CDL. Competitive pay with 401(k) and stock purchase benefits.

Qualifications

• High school diploma or GED is required.
• One year service experience or equivalent education/experience.
• Manufacturer training relevant to vehicle service is required.
• A valid CDL license is required.
• Driving record must be insurable by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform diagnostics, print report, refer to service history, and recommend additional needed service.
• Advise customers on care of their vehicles and maintenance per manufacturer specifications.
• Write up customer vehicle problems on a service input card, verify information, and obtain signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if necessary.
• Create repair order in the system and secure repair order jacket with signatures.
• Check progress, inform customers of changes in estimates or time, and obtain authorization for additional repairs.

Education

High school diploma or GED

One year service experience; or equivalent

Appropriate manufacturer training

Valid CDL license

Driving record acceptable to carrier

Job description

The Service Advisor sells and schedules needed service work on commercial trucks and equipment for the dealership service department.

Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services.

Responsibilities:

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Benefits:

• We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications:

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate

USD $60,000.00/Yr.

Maximum Pay Rate

USD $75,000.00/Yr.