Service Advisor

Nucar Family of Dealerships; Tilton (NH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, Vision Insurance

401k with company contribution

Paid Vacation, Personal, Holidays

Employee discounts on parts andservice

Team incentives

Job summary

Nucar AutoMall of Tilton is seeking an enthusiastic Service Advisor to join a busy team in Tilton, NH. You will greet customers, outline repair options, prepare estimates, and coordinate with technicians to ensure smooth service flow.

Ideal candidates have 1+ years in customer relations, strong communication, and the ability to manage multiple tasks in a fast-paced setting. Enjoy a schedule Mon-Fri with no weekends, plus competitive pay and benefits.

Qualifications

• Excellent customer service and time management skills.
• Ability to work extended hours and weekends when required.
• Strong interpersonal skills with the ability to build a team and work as a team.

Responsibilities

• Greet customers and communicate repair options; create work orders; arrange bookings; provide estimates; finalize invoices.
• Explain required vehicle services and recommendations to customers.
• Coordinate with technicians to streamline workflow and ensure timely service delivery.
• Maintain and follow safety programs; support a high-volume, fast-paced environment.

Skills

Customer service

Communication

Time management

Teamwork

Interpersonal skills

Flexibility

Pressure tolerance

Retail experience

Education

High School Diploma

Job description

Voted one of the Best Places to Work in the 603, DCD Nucar AutoMall of Tilton, located at 40 E Main St Tilton, NH is currently looking to add a top-notch Service Advisor to our busy winning team! Our advisers earn $70K plus and our top-grossing Service Advisors exceed $100k per year! As part of the front-line staff, the Service Advisor is responsible for ensuring that all customers are provided with top-notch customer service, consultation, and explanation of required vehicle services and requirements.

Your Duties Will Include

• Monday - Friday Schedule - No weekends! Truly have work/life balance
• Greeting and communicating with customers on all aspects of repair, such as creating work orders, arranging bookings and communicating them to the technicians, providing estimates to the consumer, and finalizing invoices.
• Streamline workflow in the automotive repair departments.
• Maintaining and following safety program.
• Performing other duties and functions as directed by management. You must hold the following credentials/experience:
• Reliable, motivated, and driven to deliver quality workmanship and a superior customer experience.
• Continuously looking to learn and use new skills.
• Value a strong team-based workplace.
• Flexible, patient, and calm when working in a fast-paced environment.
• Focused on meeting goals and targets. To succeed in this job, the following experiences and skills are required:
• Excellent customer service and time management skills.
• Ability to work extended hours and weekends when required.
• 1 to 2 years of retail Customer Relations and or Customer Service.
• Strong attention to detail.
• Strong interpersonal skills with the ability to build a team and work as a team.
• Previous experience in the automotive trade or a passion for Parts and Mechanical knowledge would be an asset.
• Ability to work well under pressure in a fast-paced, ever-changing high-volume environment.
• Current, valid driver's license.

All sides of the business (Advisors, Sales, and Technicians) are equally important which can lead to bigger opportunities! Team incentives as well as individual incentives!

Education And/or Experience

• High School Diploma or equivalent required
• Extensive knowledge of the automotive industry and parts required
• 1+ years of Previous service or advising experience

Great Benefits Include

• Competitive Pay
• Multiple bonus and production bonuses
• Team environment -
• Medical, Dental, and Vision Insurance
• Short and long-term disability
• Company-paid Life Insurance
• We even offer Pet Insurance!
• 401k with company contribution
• Schedule for work-life balance
• Paid Vacation, Personal, and Holidays
• Customer and Recruitment Referral Bonus Programs
• Career Advancement Opportunities
• Employee discounts on sales, parts, and service

We are excited about meeting you! Nucar Automall of Tilton is an Equal Opportunity Employer, which operates in safe, drug-free facilities