Service Advisor

Dave Syverson Auto Center; Albert Lea (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay (Based on Experience)

Paid Training

401(k)

Health insurance

Paid Holidays

PTO & Sick Leave

Employee Discounts

No Weekends

Job summary

Dave Syverson Auto Center is seeking a full-time Service Advisor to greet customers, listen to their needs, and schedule appointments. The role includes setting up loaner cars, verifying insurance, and preparing accurate labor and parts estimates.

The company emphasizes top pay and benefits and a no-weekends schedule, with paid training and 401(k). As a family-owned dealership representing Ford, Nissan, Volkswagen, Chrysler, Dodge, Jeep, and RAM, they value integrity, energy, and a long-term

Qualifications

• Minimum 1 year in service department experience is preferred.
• Ability to identify the problem quickly and communicate findings clearly.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly and obtain their vehicle information.
• Explain symptoms and report them accurately to customers.
• Determine maintenance based on vehicle age, mileage and history.
• Prepare complete estimates of labor and parts costs.
• Monitor vehicle progress and update customers regularly.
• Verify final invoices match work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Automotive knowledge

Problem solving

Team player

Positive attitude

Education

High school diploma or equivalent

Job description

We are currently looking for a full time Service Advisor. We will train and get you certified. Be apart of a growing company and enjoy TOP PAY and Benefits.

DaveSyverson Auto Center is a family owned dealership with a great reputation. We have been serving our communities automotive needs since 1968. We are a certified Ford, Nissan, Volkswagen, Chrysler, Dodge, Jeep, and RAM Dealer

Benefits:

• Competitive Pay (Based on Experience and Certifications)
• Paid Training
• 401(k)
• Health insurance
• Paid Holidays
• PTO & Sick Leave
• Employee Discounts
• No Weekends

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a car dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.