Service Advisor

inchcape; Tamuning (GU); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Development

Job summary

Inchcape is seeking a Service Advisor to greet customers, assess equipment service needs, and provide information on repairs, pricing, and timelines. The role involves coordinating repair requests, scheduling, and budgeting with the Parts Department and service technicians.

The ideal candidate will have strong customer service and communication skills, along with solid organizational abilities to manage multiple service jobs and maintain accurate service records.

Qualifications

• Strong customer service and communication skills, both verbal and written.
• Ability to understand customer descriptions of equipment issues and communicate them accurately to service technicians.
• Excellent organizational and time-management skills with multiple priorities.
• Attention to detail when preparing estimates, work orders, and service documentation.

Responsibilities

• Greet customers professionally, determine their equipment service needs, and provide information on services, pricing, and timelines.
• Receive repair requests, schedule service appointments, and manage service schedules based on customer needs and technician availability.
• Coordinate with Parts Department to confirm parts availability and pricing, prepare repair estimates, obtain customer approval, and follow up on parts orders.
• Prepare, maintain, and close service work orders, documenting labor, parts, and charges for invoicing.
• Act as liaison between customers and service technicians, communicating equipment concerns and service updates.
• Monitor service jobs and communicate repair progress, estimated completion times, and additional requirements to customers.
• Maintain accurate records of service appointments, repair orders, customer interactions, and equipment service history.

Skills

Customer service

Communication

Organizational skills

Time management

Attention to detail

Education

High School Diploma or equivalent

Job description

Select how often (in days) to receive an alert:

• Greet customers professionally, determine their equipment service needs, and provide information on available services, pricing, and service timelines.


• Receive repair requests, schedule service appointments, and manage service schedules based on customer needs, equipment requirements, and technician availability.


• Coordinate with the Parts Department to confirm parts availability and pricing, prepare repair estimates, obtain customer approval, and follow up on parts orders.


• Prepare, maintain, and close service work orders, ensuring labor, parts, and other applicable charges are accurately documented for invoicing.


• Act as the liaison between customers and service technicians by accurately communicating equipment concerns, repair requirements, and service updates.


• Monitor service jobs and communicate repair progress, estimated completion times, and additional service requirements to customers.


• Maintain accurate records of service appointments, repair orders, customer interactions, and equipment service history while supporting the overall efficiency of the Service Department.

About you

• High School Diploma or equivalent required.


• Previous experience in equipment service, customer service, service advising, or a related field preferred.


• Experience working with heavy equipment, diesel equipment, generators, forklifts, or construction equipment is an advantage.


• Strong customer service and communication skills, both verbal and written.


• Strong organizational and time-management skills with the ability to manage multiple service jobs and priorities.


• Ability to understand customer descriptions of equipment issues and communicate them accurately to service technicians.


• Strong attention to detail when preparing estimates, work orders, and service documentation.


• Basic knowledge of mechanical or equipment service operations is preferred.


• Ability to work effectively with customers, technicians, Parts, and management in a fast-paced environment.

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.


• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.


• Retirement Savings Plan – Eligibility to participate in the company's retirement plan with a company match, subject to plan terms and conditions.


• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.


• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.


• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.


• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.


• Training & Professional Development – Opportunities for technical training, professional development, and continuous learning to support your career growth.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in over 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues fosters an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We're a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow.