Service Advisor

Hawk Auto; St. Charles (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Employer match

Dental insurance

Employee discount

Flexible schedule

Health insurance

Health savings account

Life insurance (paid by employer)

Paid Vacation

Paid Personal Days

Paid Holidays

Referral program

Vision insurance

Job summary

Hawk Ford of Saint Charles seeks an Entry Level Service Advisor to join our fast-paced service team. You will help customers choose appropriate vehicle maintenance and coordinate with technicians to ensure timely service.

The role emphasizes strong customer service, sales skills, organization, and the ability to multitask in a high-volume dealership environment.

Qualifications

• Dealership Service Advisor experience preferred.
• Exemplary customer service and sales skills required.
• Ability to work in a high-volume environment and multitask.
• Professional personal appearance and strong time-management skills.

Responsibilities

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matters
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Skills

Customer service

Sales skills

Time management

Multitasking

High energy

Professional appearance

Tools

CDK

Job description

Hawk Ford of Saint Charles is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. WWe are looking to hiring a Entry Level Service Advisor at our Dealership!

Hawk Ford of Saint Charles has a unique opportunity. As a Service Advisor, you will recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance. Successful Service Advisors are ambitious problem solvers that thrive in a very fast-paced environment.

Job Responsibilities:

• Consult and interpret customer needs for the technicians
• Utilize exemplary customer service and sales skills to drive sales
• Serve as the primary point of contact for all automotive service and repair matter
• Understand customers’ problems and arrange for appropriate service
• Prioritize required services, and offer options
• Set and manage the expectations of the service delivery for both the customers and technicians
• Continuously keep the customer updated on repair needs and completion times

Job Requirements:

• Dealership Service Advisor experience is preferred.
• CDK proficiency preferred
• Exemplary customer service skills and sales skills are a must
• Phenomenal follow-up skills
• Able to work in a high volume environment and multi-task
• High energy and positive attitude
• Professional personal appearance
• Time management skills needed
• Must be organized

Benefits:

• 401(k) Employer match
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance (paid by employer)
• Paid Vacation
• Paid Personal Days
• Paid Holidays
• Referral program
• Vision insurance

Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.