Entry-Level Service Advisor: Fast-Paced, Customer-Driven

Hawk Auto Group

St. Charles (IL)

On-site

USD 32,000 - 42,000

Full time

6 days ago

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Benefits offered by this job

401(k) Employer match

Dental insurance

Employee discount

Flexible schedule

Health insurance

Health savings account

Life insurance (paid by employer)

Paid Vacation

Paid Personal Days

Paid Holidays

Referral program

Vision insurance

Job summary

Hawk Ford of Saint Charles in Illinois is seeking an Entry Level Service Advisor to join our busy dealership. You will welcome customers, interpret needs for technicians and explain the value of essential maintenance, while delivering friendly, high-energy service.

Ideal candidates bring strong customer service and sales skills, the ability to multitask in a fast-paced environment, and a professional appearance.

Qualifications

Dealership Service Advisor experience is preferred.
CDK proficiency preferred
Exemplary customer service skills and sales skills are a must
Phenomenal follow-up skills
Able to work in a high volume environment and multi-task
High energy and positive attitude
Professional personal appearance
Time management skills needed
Must be organized

Responsibilities

Consult and interpret customer needs for the technicians
Utilize exemplary customer service and sales skills to drive sales
Serve as the primary point of contact for all automotive service and repair matters
Understand customers’ problems and arrange for appropriate service
Prioritize required services, and offer options
Set and manage the expectations of the service delivery for both the customers and technicians
Continuously keep the customer updated on repair needs and completion times