Service Advisor

Interstate Companies, Inc.; Sioux Falls (SD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive Wages

Tuition assistance

Health, dental and vision coverage

Paid Time Off (PTO)

401(K) with company matching

Long Term Disability

Short Term Disability

Life Insurance

Virtual Health Care

PPE Reimbursement

Pet Insurance

Employee Discounts

Paid Employee Assistance Program

Job summary

Interstate Companies, Inc. is seeking an energetic Service Advisor for our Sioux Falls, South Dakota location. This role is essential for developing strong customer relationships and requires problem-solving skills, along with a commitment to exceptional service in the truck service industry.

Responsibilities include managing customer communication, working with technicians, and addressing service needs. Candidates must have at least 3 years of service writing experience and a high school diploma. We offer competitive wages and comprehensive benefits to our team.

Qualifications

• 3 Years of Truck or Automotive Service Writing Experience Required.
• Strong problem solver with the ability to think outside of the box.
• Positive attitude and mechanical experience.

Responsibilities

• Assist customers at the service counter and via phone.
• Manage technician time and monitor repair progress.
• Work with outside vendors for necessary sublet work.

Skills

Basic computer skills

Excellent communication skills

Time management skills

Problem solving

Customer service skills

Education

High school diploma or equivalent

Tools

Excel

Word

Excede OS

Job description

Job Title: Service Advisor

Location: Sioux Falls South Dakota

Company: I-State Truck Centers

We're growing and looking for an energetic, customer-focused Service Advisor to join our Sioux Falls South Dakota team. If you love solving problems, building relationships, and keeping heavy‑duty trucks rolling, this is your opportunity!

Service Advisors play a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, a Service Advisor ascertains the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues. We're looking for a strong person to support our truck customers by providing exceptional service through a strong understanding of the truck service industry. If you are a person with a commitment to quality and excellence, then we want to hear from you.

Service Advisor Responsibilities

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards. All aspects of transaction, from taking appointments to completing invoices and collecting from customers.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Service Advisor Requirements

• Basic computer skills and knowledge
• High school diploma or equivalent
• Excellent communication and time management skills
• Strong problem solver with the ability to think outside of the box.
• 3 Years of Truck or Automotive Service Writing Experience Required

Service Advisor Qualities

• Positive attitude
• Solid written and verbal communication skills include excellent customer service and phone skills.
• Organized and able to manage time wisely.
• The desire to succeed in a day‑to‑day challenging position.
• Mechanical Experience
• Computer Skills (Excel, Word, Excede OS)

Employee Benefits

• Competitive Wages Be paid your worth!
• Tuition assistance for educational and ongoing career growth
• Health, dental and vision coverage begins on the first day of the following month.
• Paid Time Off (PTO) starts accruing day one of your full‑time employment.
• Holidays 6 Holidays and 2 Floating Holidays per year
• 401(K) with company matching.
• Long Term Disability Supplied
• Short Term Disability Supplied
• Life Insurance Supplied
• Healthiest You Virtual Health Care paid by Interstate.
• PPE Reimbursement Safety Glasses and Safety Boot Reimbursement
• Pet Insurance We care about our furry friends!
• Employee Discounts available on products and services
• Paid Employee Assistance Program Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well‑being screening for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested people to apply for this position by submitting a resume for consideration.