Service Advisor

Interstate Companies, Inc.; Altoona (AL); On-site; USD 80,231,000 - 111,751,000; Full time

Benefits offered by this job

Competitive Wages

Tuition assistance

Health, dental and vision coverage

Paid Time Off

Holidays

401(K)

Long Term Disability

Short Term Disability

Life Insurance

Healthiest You

PPE Reimbursement

Pet Insurance

Employee Discounts

Employee Assistance Program

Well-being screening

Job summary

Interstate Power Systems is seeking an experienced Service Advisor to join our team in Altoona, IA. You will build strong customer relationships by assessing service needs and coordinating with technicians to diagnose and address issues.

The role emphasizes accurate estimates, clear explanations of work and costs, and exceptional customer service. Candidate should have high school diploma; automotive service advising experience is preferred but not required, with opportunities for growth and

Qualifications

• High School Graduate Required.
• Truck or Automotive Service Advising Experience preferred but not required.
• Excellent customer service and communication skills.

Responsibilities

• Greet customers and start the repair assistance process.
• Identify mechanical problems via questioning or visual inspection.
• Interface with technicians, foreman, parts department and customers.
• Advise on services needed for repair, write and present estimates.
• Explain work and charges to customers on job completion.
• Process customer and warranty repair orders accurately.
• Call customers to promote services and promotions.
• Organize and prioritize workflow of shop and field technicians.
• Communicate progress and priority to shift advisers.
• Secure the facility at close of shift.
• Coordinate with parts department and perform admin duties.

Skills

Customer service

Written and verbal communication

Organization / time management

Mechanical experience

Phone skills

Education

High School Diploma

Tools

Excel

Word

Excede Operating System

Job description

Job Title: Service Advisor
Location: Altoona, Iowa
Company: Interstate Power Systems

We are currently seeking an experienced Service Advisor to join our team.
Pay Range: $28-$39/ hour DOE

Service Advisors fulfill a critical role in our operations. They are responsible for building strong customer relationships by consulting with customers regarding their service needs. Together with the technicians, Service Writer's ascertain the cause of the issue(s) that prompted a given customer's visit, works to address and resolve those issues.

Job Duties

• Greet the customer and start the process of helping the customer through the repair
• Help identify a mechanical problem by questioning the customer or visual inspection
• Positive interface with technicians, foreman, parts department and customers
• Advise customers about necessary services needed for repair of vehicle
• Write and present accurate estimates of repair
• Explain the work and charges to the customer when the job is complete
• Accurately process customer and warranty repair orders
• Make calls to customers to promote services and promotions
• Organize and prioritize workflow of shop and field technicians
• Communicate with shift advisers as to work progress and priority
• Responsible for securing facility at close of shift
• Communicate regularly with technicians and customers to ensure customer turn times and customer experience is optimal
• Assist parts department with purchasing, work orders, etc.
• Administrative duties as related to the role

Requirements for Service Advisor

• High School Graduate Required
• Truck or Automotive Service Advising Experience preferred but not required

Ideal Candidate will possess the following qualities

• Positive attitude
• Solid written and verbal communication skills including excellent customer service and phone skills
• Organized and able to manage time wisely
• The desire to succeed in a day-to-day challenging position
• Mechanical Experience
• Computer Skills (Excel, Word, Excede Operating System)

Employee Benefits

• Competitive Wages – Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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