Service Advisor

Richies Body Shop; Shelby (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

An automotive service company in Shelby, NC is seeking a Customer Service / Service Coordinator to manage customer inquiries and coordinate service requests. The ideal candidate has over 1 year of automotive knowledge, strong organizational skills, and previous customer service experience. Responsibilities include scheduling appointments, handling complaints, and ensuring service delivery. This role requires excellent communication skills and the ability to multitask in a fast-paced environment. Join our team and contribute to a company that values exceptional service.

Qualifications

• 1+ year of automotive knowledge to assist customers with repair questions.
• Previous customer service experience is preferred.
• Ability to remain calm and professional in stressful situations.

Responsibilities

• Managing customer inquiries and providing prompt responses.
• Coordinating service requests for timely resolution.
• Scheduling appointments and dispatching service technicians.

Skills

Organizational skills

Communication skills

Multitasking

Customer service experience

Job description

Overview

Help Wanted: Customer Service / Service Coordinator

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service / Service Coordinator. If you thrive on providing excellent service and have exceptional organizational skills, we want to hear from you!

Responsibilities

• Managing customer inquiries and providing prompt and helpful responses.
• Coordinating service requests, ensuring timely and efficient resolution.
• Scheduling appointments and dispatching service technicians.
• Maintaining accurate records and documentation of service activities.
• Collaborating with internal team to optimize service delivery.
• Assisting with billing and invoicing processes.
• Handling customer complaints and resolving issues with professionalism.
• Providing administrative support to ensure smooth operations.
• Demonstrating excellent communication and interpersonal skills.
• Prioritizing tasks and multitasking in a fast-paced environment.

Requirements

• 1+ YEAR Automotive Knowledge to assist customers with repair questions. This is an important skill set that is necessary to fill the position we have open,
• Previous customer service experience is preferred.
• Strong organizational and time management skills.
• Proficiency in using computer systems and software.
• Ability to remain calm and professional in stressful situations.
• Excellent verbal and written communication skills.
• Attention to detail and problem-solving abilities.

Join our team and become part of a company that values exceptional service and teamwork. To apply, please send your resume and cover letter to Indeed or [e-mail]. We look forward to hearing from you!